Banking Customer Service Representative
Company: Vaco
Location: Lynn
Posted on: April 28, 2024
Job Description:
Vaco - Boston has teamed up with our client to locate and hire
Customer Support Specialists to join their team. In this role you
will serve as the bank's first line of response for a high volume
of inbound calls with varying degree of complexity.
Candidates should be local to Lynn, MA as training is onsite for
5-6 weeks then potential HYBRID
This position is temp to perm (client typically converts @ 4
months)
Hours while contracting:8:00 AM - 4:30 PMor9:30 AM - 6:00 PM
Hours while perm: Anywherefrom 7:00 PM - 8:00 PM
This role includes the following:
* Able to handle a diverse array of complex customer situations
with minimal supervisory assistance
* Actively listens to determine full extent of customer's needs
while appropriately applying different approaches.
* Ensures effective customer communication by utilizing superior
verbal and written skills.
* Responsible for achieving entry level sales and service standards
as set forth by senior management.
Education and Experience:
* Associate's Degree or related knowledge/skills base gained
through experience preferred.
* Customer Service background preferred.
* Call Center experience preferred
* Service and sales background a plus
Skills/Knowledge:
* Excellent written communication skills
Previous Banking experience.*
Bilingual a plusVaco values a diverse workplace and strongly
encourages women, people of color, LGBTQ+ individuals, people with
disabilities, members of ethnic minorities, foreign-born residents,
and veterans to apply.EEO Notice Vaco is an Equal Opportunity
Employer and does not discriminate against any employee or
applicant for employment because of race (including but not limited
to traits historically associated with race such as hair texture
and hair style), color, sex (includes pregnancy or related
conditions), religion or creed, national origin, citizenship, age,
disability, status as a veteran, union membership, ethnicity,
gender, gender identity, gender expression, sexual orientation,
marital status, political affiliation, or any other protected
characteristics as required by federal, state or local law.Vaco LLC
and its parents, affiliates, and subsidiaries are committed to the
full inclusion of all qualified individuals. As part of this
commitment, Vaco LLC and its parents, affiliates, and subsidiaries
will ensure that persons with disabilities are provided reasonable
accommodations. If reasonable accommodation is needed to
participate in the job application or interview process, to perform
essential job functions, and/or to receive other benefits and
privileges of employment, please contact .Vaco also wants all
applicants to know their rights that . By submitting to this
position, you agree that you will be giving Vaco the exclusive
right to present your as a candidate for the foregoing employment
opportunity. You further agree that you have represented
information about yourself accurately and have not affirmatively
misrepresented your qualifications. You also agree to maintain as
confidential, to the fullest extent permitted by law, any
information you learn from Vaco about the position and you will
limit disclosure of information about the position only to the
extent necessary to perform any obligations in furtherance of your
application. In exchange, Vaco agrees to exercise reasonable
efforts to represent you through all solicitation, job screening
and resume dispersal.Privacy NoticeVaco LLC and its parents,
affiliates, and subsidiaries ("we," "our," or "Vaco") respects your
privacy and are committed to providing transparent notice of our
policies.
- California residents may access Vaco's HR Notice at Collection
for California Applicants and Employees .
- Virginia residents may access our state specific policies
.
- Residents of all other states may access our policies .
- Canadian residents may access our policies in English and in
French .
- Residents of countries governed by GDPR may access our policies
.Pay Transparency Notice Determining compensation for this role
(and others) at Vaco depends upon a wide array of factors including
but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.With that said, as
required by local law, Vaco believes that the following salary
range referenced above reasonably estimates the base compensation
for an individual hired into this position in geographies that
require salary range disclosure. The individual may also be
eligible for discretionary bonuses.
Keywords: Vaco, Chelsea , Banking Customer Service Representative, Accounting, Auditing , Lynn, Massachusetts
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