IT Support Specialist – BioPharma
Location: Lexington
Posted on: June 23, 2025
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Job Description:
Payrate: $39.86 - $39.86/hr. Responsibilities: Provide desk-side
and subject matter expert support for IT related services for
employees in an office, clinical & research laboratory setting
Support and troubleshoot system and network issues related to
end-user, laboratory IT and VoIP equipment, according to standard
operating procedures Recommend and test cost effective technical
system improvements Drive IT projects and deliverables with the
help of the Sr. IT Helpdesk Manager Proactively create corrective
and mitigating steps to reduce future incidents and ticket volume
Use an ITSM to manage all incidents and requests to ensure that
work is completed to the customers’ satisfaction in a timely manner
and according to the Service Level Agreements (SLAs) Manage
Exchange Online including mailboxes, distribution groups, calendars
Collaborate with internal departments to improve/create processes
Work with internal departments and external vendors to implement
new applications and services to end uses Participate in projects
and act as a Subject Matter Expert for key technologies Contribute
internal IT documentation and create technical bulletins to expand
the knowledge base for handling support issues Assist users with
activating and troubleshooting company-owned mobile devices Work
directly with IT support teams for mission critical issues and
adhere to department escalation policy Qualifications: Education
Level: B.S. or A.D. in Computer Science, Software Engineering, or
equivalent work experience. Experience Level: 3 years of relevant
experience Preferred Experience/Skills: Experience of working in
the pharmaceutical industry and regulated environments Ability to
handle multiple tasks in a fast-paced environment with strong
attention to detail Expert knowledge of Microsoft Operating systems
Strong experience working with local Active Directory and Azure
Ability to present formal and informal training and assistance to
end users Apple iOS Systems Working knowledge of the administration
of Microsoft Office 365 application suite Ability to find creative
and “out-of-the-box” solutions to incidents and requests Ability to
provide clear and logical thought processes to identify root causes
of incidents Expert knowledge in the installation, configuration,
upgrading, and troubleshooting hardware and software components
Experience working with enterprises Anti-Virus technologies such as
Trellix Able to work with people to establish goals, objectives,
and change management plans Experience in installing and
configuring Windows based applications using a software
distribution tool Experience in working with enterprise Mobile
Device Management technologies Working knowledge and understanding
of network technologies such as TCP/IP, DNS, DHCP, VPN, routers,
and switches Ability to understand and adhere to systems security
and control procedures in accordance with departmental and
corporate standards Demonstrated skills in time management,
scheduling, and task prioritization to meet deadlines and goals
Desire to learn new technologies Outstanding customer service
provider Exceptional interpersonal skills for written, and
face-to-face communications Advanced experience within the Office
365 Admin Center and AzureAD with an emphasis in Exchange Online
Administration and troubleshooting Demonstrated project management
skills Automox, Smart Deploy and Fresh Service experience a plus
Top 3 Must Have Skills: PC support and Mobile support Microsoft,
365 support Experience in Bio Pharma environment Pay Transparency:
The typical base pay for this role across the U.S. is: $39.86 -
$39.86/hr. Final offer amounts, within the base pay set forth
above, are determined by factors including your relevant skills,
education and experience and the benefits package you select.
Full-time employees are eligible to select from different benefits
packages. Packages may include medical, dental, and vision
benefits, 10 paid days off, 401(k) plan participation, commuter
benefits and life and disability insurance. For information about
our collection, use, and disclosure of applicant's personal
information as well as applicants' rights over their personal
information, please see our Privacy Policy
(https://www.aditiconsulting.com/privacy-policy). Aditi Consulting
LLC uses AI technology to engage candidates during the sourcing
process. AI technology is used to gather data only and does not
replace human-based decision making in employment decisions. By
applying for this position, you agree to Aditi’s use of AI
technology, including calls from an AI Voice Recruiter.
AditiConsulting
Keywords: , Chelsea , IT Support Specialist – BioPharma, IT / Software / Systems , Lexington, Massachusetts
