Gaming Agent - Pipeline (Encore Boston Harbor)
Company: Massachusetts Gaming Commission
Location: Everett
Posted on: April 1, 2026
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Job Description:
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Create a Profile for JAWS Users System Requirements Strong verbal
and written communication skills. Excellent listening skills and
the ability to receive instruction from multiple supervisors.
Strong organizational skills. Proficient with Microsoft Office
applications including Word, Excel, and PowerPoint Minimum
Experience, Education, and Training\: High school diploma or
equivalent and minimum three years working in an office or casino
environment; or a bachelor’s degree; or an equivalent of educations
and experience. Salary is commensurate with experience. The
Massachusetts Gaming Commission is responsible for the
implementation of the expanded gaming law (Chapter 194 of the Acts
of 2011). Under the law, the Commission is tasked with establishing
a regulatory framework for the solicitation, licensing, taxation,
and oversight of a maximum of three casino licenses and one slots
parlor license in Massachusetts. The successful candidate will be
required to pass an extensive background check that includes a full
credit check, CORI (Criminal Offender Record Information),
fingerprinting, drug screen , and a review of income tax standing
with the MA DOR (Dept. of Revenue) and IRS (Internal Revenue
Service). It is the policy of the Massachusetts Gaming Commission
and the Commonwealth of Massachusetts to afford equal employment
opportunities to all qualified individuals, without regard to their
race, color, ancestry, religion, sex, sexual orientation, national
origin, age, physical or mental disability, citizenship status,
veteran status, gender identity or expression, or any other
characteristic or status that is protected by federal, state, or
local law. Tell us about a friend who might be interested in this
job. All privacy rights will be protected. The Massachusetts Gaming
commission seeks to create a pipeline of qualified candidates for
potential future opportunities in it's Gaming Agent Division
assigned to the Encore Boston Harbor Casino. Under the direction of
the Supervising Gaming Agents , the Gaming Agent I reviews the
activities of a licensed gaming facility, with a focus on
certifying revenue. The individual is responsible for establishing
and maintaining professional relationships with the operators and
managers of the casinos and maintaining constant communication with
Supervisors in their assigned casino. The Gaming Agent I also works
closely with federal, state, and local law enforcement agencies.
The Gaming Agent I conducts regulatory investigations and prepares
complex, detailed reports. Gaming Agents are assigned a set shift
which could be any of the following : Day Shift Gaming Agent |
5am-1pm | 4 days on, 2 days off (rotating days off) Day Shift
Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off
(rotating days off) Swing Shift Gaming Agent | 12pm-8pm | 4 days
on, 2 days off (rotating days off) Night Shift Gaming Agent |
8pm-6am | Wednesday-Saturday (Sun., Mon., Tues. off) Night Shift
Gaming Agent | 8pm-6am | Saturday-Tuesday (Wed., Thurs., Fri. off)
Duties may include, but are not limited to, the following \: Assist
Supervising Gaming Agents with the recommendation and creation of
polic ies and procedures within the IEB’s Gaming Agent unit .
Observe operations and records of the casino property including\:
Monitor activities in the count room and cage for the purpose of
monitoring revenue and compliance with regulations and applicable
laws Review and audit casino records, including accounting records
for the purpose of identifying deficiencies and inconsistencies in
casino internal controls Observe the gaming floor for suspicious
activity Review slot machine activity for inconsistencies in
functionality Track and report on all items reviewe d\: Report any
instances of noncompliance and participate in IEB investigations
into these matters. Cooperate with officers assigned to the Gaming
Enforcement Unit and other members of law enforcement as needed on
investigations into and prosecution of criminal activity. When
necessary, provide testimony in hearings or court proceedings.
Listen to concerns and complaints from patrons and members of the
public and collaborate with licensees and other gaming officials,
and/or law enforcement to resolve those complaints. Our Benefits \:
MA State Retirement Plan (Pension); Tuition Remission for yourself
and your spouse to MA Community Colleges and State Universities;
Medical, Dental, Vision, Life, and Disability insurance; 12 paid
Holidays; Deferred Compensation 457(b) Plan; Flex Spending for
Healthcare, Daycare, and Transportation; Three weeks’ Vacation to
start, three Personal Days and 15 Sick Days per year; Health
Insurance Buy-out option .
Keywords: Massachusetts Gaming Commission, Chelsea , Gaming Agent - Pipeline (Encore Boston Harbor), Customer Service & Call Center , Everett, Massachusetts
