Senior O365 Engineer

Company: Mass., Inc.
Location: Chelsea
Posted on: May 26, 2023

Job Description:

The Executive Office of Technology Services and Security (EOTSS) is the state's lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.

EOTSS is seeking to hire a Senior Office 365 Engineer to join the Messaging & Directory Services team. The Messaging & Directory Services team is responsible for supporting the Commonwealth with all Office 365 applications, active directory, and Proofpoint E-Mail Hygiene appliances. The Senior Office 365 Engineer is responsible for providing engineering and architecture level support to the Enterprise Messaging and E-mail Gateway environment and respective supporting technologies.

The primary work location for this role will be 200 Arlington Street, Chelsea, 02150. The work schedule for this position is Monday through Friday, 9:00am - 5:00pm EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. This role may be expected to perform after hours support as authorized and required, including an on-call rotation cycle.

Duties and Responsibilities:

• Design, deploy, and support the enterprise Messaging environment that is comprised of the Microsoft Exchange Hybrid on premise servers as they relate to Office365, Proofpoint MTA Servers, E-mail Gateway, Proofpoint E-Mail Hygiene appliances, List server, and Mobile Messaging platforms.
• Perform upgrades for the systems mentioned above and lead the on-going evaluation of the environment for optimal performance.
• Write Power Shell Scripts for reporting, licensing, and troubleshooting Office365, Exchange, & SharePoint on premise.
• Configure Office365 Purview to ensure agency data is secured from view by other agencies and configure Office365 Retention and DLP Policies.
  • Creation of SharePoint Site Collections and ODFB account for agencies moving to Office365.
  • Identify technology enhancements that would improve features offering and systems configuration.
  • Pro-actively participate in escalated issue resolution for the systems mentioned above.
  • Monitor and respond to issues or service requests reported to the Support Desk and create and resolve problem tickets for service issues (in ServiceNow).
  • Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences.
    • Work on assigned projects and complete within timetable established by project leader.
    • Assist management in the ongoing effort to streamline systems support and reduce operational costs.
    • Adhere to technical policies, standards and best practices set forth by ITD management.
      • Proactively identify and successfully troubleshoot technical issues in a timely manner, provide leadership in problem resolution, and provide progress report to customers and management. Properly document all work done during troubleshooting and resolution.
      • Monitor environment availability.
      • Assist in developing, testing, documenting, and implementing disaster recovery procedures for the Directory and Messaging environment.
        • Occasional travel to professional seminars and conferences (less than 5%).
        • Local travel is required between Chelsea and Boston (less than 5%).
        • Required travel for disaster recovery testing or in the event of a declared disaster at the Data Center (less than 5%). Preferred Knowledge, Skills & Abilities:
          • Three (3) to five (5) years' experience working with all aspects of Office365 including but not limited to (Exchange Online, SharePoint Online, OneDrive for Business, TEAMS). Global Administrator for a large scale Office365 GCC environment (50,000+ seats) is strongly preferred, but not required.
          • Five (5) to seven (7) years' of hands-on experience with Active Directory, AD sites, replication, subnets, trusts, group policies, DNS, and multi-child domains in a large enterprise environment (50,000 + seats).
          • Five (5) to seven (7) years' of experience implementing successful Security models to large scale Windows, Exchange Hybrid, and Active Directory environments.
          • Experience with Proofpoint anti-SPAM appliances, LDAP, or similar directory synchronization anti-Spam products a plus, but not required.
            • Strong troubleshooting ability of complex technical issues.
            • Experience with tools used for diagnosing and resolving Windows/Active Directory and Messaging related issues such as: PING, NSLOOKUP, Netstat, TCPView, NetMon, PerfMon, Microsoft Baseline Analyzer, Ethereal, LDP, WinRoute, ISinteg, MDBView, TCPDump, and Windows network monitoring tools.
            • Experience with tools used for diagnosing and resolving AD/Exchange problems.
              • Working knowledge on how to create and implement SSL certificates.
              • Strong Architecture background in Microsoft Exchange server is a plus, but not required.
                • Possess a willingness to learn new technologies and share information.
                  • Strong verbal and written communication skills, excellent documentation skills, and strong organization skills.
                    • Strong analytical and critical thinking skills, excellent customer relationship skills, and possess the ability to establish and maintain a high level of trust, confidence, and respect.
                    • Able to work both independently with minimal supervision, or within a team. Education:
                      • BA/BS degree in Computer Science or other related field, or equivalent work experience.
                        
                        Qualifications:
                        First consideration will be given to those applicants that apply within the first 14 days.
                        
                        Please see Preferred Qualifications.
                        
                        Comprehensive Benefits
                        
                        When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
                        
                        Want the specifics? Explore our Employee Benefits and Rewards!
                        
                        Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.
                        
                        An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
                        
                        The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Keywords: Mass., Inc., Chelsea , Senior O365 Engineer, Engineering , Chelsea, Massachusetts