Senior O365 Engineer
Company: Mass., Inc.
Location: Chelsea
Posted on: May 26, 2023
Job Description:
The Executive Office of Technology Services and Security (EOTSS)
is the state's lead office for information technology. We provide
enterprise level information technology services including network
management and security; computer operations; application hosting;
desktop provisioning and management; and modern and responsive
digital services to 40,000 internal stakeholders plus the
residents, business owners and visitors to the Commonwealth of
Massachusetts.
EOTSS is seeking to hire a Senior Office 365 Engineer to join the
Messaging & Directory Services team. The Messaging & Directory
Services team is responsible for supporting the Commonwealth with
all Office 365 applications, active directory, and Proofpoint
E-Mail Hygiene appliances. The Senior Office 365 Engineer is
responsible for providing engineering and architecture level
support to the Enterprise Messaging and E-mail Gateway environment
and respective supporting technologies.
The primary work location for this role will be 200 Arlington
Street, Chelsea, 02150. The work schedule for this position is
Monday through Friday, 9:00am - 5:00pm EST. This position would be
expected to follow a hybrid model of reporting to work that
combines in-office workdays and work from home days as needed. This
role may be expected to perform after hours support as authorized
and required, including an on-call rotation cycle.
Duties and Responsibilities:
- Design, deploy, and support the enterprise Messaging
environment that is comprised of the Microsoft Exchange Hybrid on
premise servers as they relate to Office365, Proofpoint MTA
Servers, E-mail Gateway, Proofpoint E-Mail Hygiene appliances, List
server, and Mobile Messaging platforms.
- Perform upgrades for the systems mentioned above and lead the
on-going evaluation of the environment for optimal
performance.
- Write Power Shell Scripts for reporting, licensing, and
troubleshooting Office365, Exchange, & SharePoint on premise.
- Configure Office365 Purview to ensure agency data is secured
from view by other agencies and configure Office365 Retention and
DLP Policies.
- Creation of SharePoint Site Collections and ODFB account for
agencies moving to Office365.
- Identify technology enhancements that would improve features
offering and systems configuration.
- Pro-actively participate in escalated issue resolution for the
systems mentioned above.
- Monitor and respond to issues or service requests reported to
the Support Desk and create and resolve problem tickets for service
issues (in ServiceNow).
- Provide clear, concise, and customized documentation that is
appropriate for both technical and non-technical audiences.
- Work on assigned projects and complete within timetable
established by project leader.
- Assist management in the ongoing effort to streamline systems
support and reduce operational costs.
- Adhere to technical policies, standards and best practices set
forth by ITD management.
- Proactively identify and successfully troubleshoot technical
issues in a timely manner, provide leadership in problem
resolution, and provide progress report to customers and
management. Properly document all work done during troubleshooting
and resolution.
- Monitor environment availability.
- Assist in developing, testing, documenting, and implementing
disaster recovery procedures for the Directory and Messaging
environment.
- Occasional travel to professional seminars and conferences
(less than 5%).
- Local travel is required between Chelsea and Boston (less than
5%).
- Required travel for disaster recovery testing or in the event
of a declared disaster at the Data Center (less than 5%). Preferred
Knowledge, Skills & Abilities:
- Three (3) to five (5) years' experience working with all
aspects of Office365 including but not limited to (Exchange Online,
SharePoint Online, OneDrive for Business, TEAMS). Global
Administrator for a large scale Office365 GCC environment (50,000+
seats) is strongly preferred, but not required.
- Five (5) to seven (7) years' of hands-on experience with Active
Directory, AD sites, replication, subnets, trusts, group policies,
DNS, and multi-child domains in a large enterprise environment
(50,000 + seats).
- Five (5) to seven (7) years' of experience implementing
successful Security models to large scale Windows, Exchange Hybrid,
and Active Directory environments.
- Experience with Proofpoint anti-SPAM appliances, LDAP, or
similar directory synchronization anti-Spam products a plus, but
not required.
- Strong troubleshooting ability of complex technical
issues.
- Experience with tools used for diagnosing and resolving
Windows/Active Directory and Messaging related issues such as:
PING, NSLOOKUP, Netstat, TCPView, NetMon, PerfMon, Microsoft
Baseline Analyzer, Ethereal, LDP, WinRoute, ISinteg, MDBView,
TCPDump, and Windows network monitoring tools.
- Experience with tools used for diagnosing and resolving
AD/Exchange problems.
- Working knowledge on how to create and implement SSL
certificates.
- Strong Architecture background in Microsoft Exchange server is
a plus, but not required.
- Possess a willingness to learn new technologies and share
information.
- Strong verbal and written communication skills, excellent
documentation skills, and strong organization skills.
- Strong analytical and critical thinking skills, excellent
customer relationship skills, and possess the ability to establish
and maintain a high level of trust, confidence, and respect.
- Able to work both independently with minimal supervision, or
within a team. Education:
- BA/BS degree in Computer Science or other related field, or
equivalent work experience.
Qualifications:
First consideration will be given to those applicants that apply
within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered
an outstanding suite of employee benefits that add to the overall
value of your compensation package. We take pride in providing a
work experience that supports you, your loved ones, and your
future.
Want the specifics? Explore our Employee Benefits and Rewards!
Executive Order #595: As a condition of employment, successful
applicants will be required to have received COVID-19 vaccination
or an approved exemption as of their start date. Details relating
to demonstrating compliance with this requirement will be provided
to applicants selected for employment. Applicants who receive an
offer of employment who can provide documentation that the vaccine
is medically contraindicated or who object to vaccination due to a
sincerely held religious belief may make a request for
exemption.
An Equal Opportunity / Affirmative Action Employer. Females,
minorities, veterans, and persons with disabilities are strongly
encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not
discriminate on the basis of race, religion, color, sex, gender
identity or expression, sexual orientation, age, disability,
national origin, veteran status, or any other basis covered by
appropriate law. Research suggests that qualified women, Black,
Indigenous, and Persons of Color (BIPOC) may self-select out of
opportunities if they don't meet 100% of the job requirements. We
encourage individuals who believe they have the skills necessary to
thrive to apply for this role.
Keywords: Mass., Inc., Chelsea , Senior O365 Engineer, Engineering , Chelsea, Massachusetts
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