Commercial Manager
Company: Selina LTD
Location: Chelsea
Posted on: April 5, 2021
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Job Description:
Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle:
to experience our planet's most beautiful places, to build
community, to engage with locals and fellow travellers, to work and
enjoy new adventures.-- What the role--is---- The Sales and
Marketing Manager is responsible for ensuring an optimal promotion,
distribution and revenue generation of all products available at
the specific Selina location. This position report to the General
Manager at location level and will be implementing Global and
Country Level Marketing & Sales strategies and following corporate
procedures. Knows very well the market and will be developing
partnerships and brand promotions.-- What you will be doing Create,
manage and execute the location's sales actions plan and
forecast
Achieve revenue goals for all products (accommodation, F&B,
Explore, Cowork, Wellness)
Manage, retain and grow established customers (individual) and
groups (group business)
Responsible for all sales processes at location level and synergies
with other country or global locations.
Dealing with customer--enquiries--and aiming to meet their
expectations.
Oversee the customer experience for fam trips, and educational
visits for customers
Cross-selling of products (i.e. Explore products to other
businesses locally)
Upselling and cross-selling in location level to optimize revenue
per customer
Manage the location's OTAs inquiries
Open new sales channels and manage existing ones
Group sales conversion, turnover and operational support
Create local level packages based on special events and local
experiences offered (lead the collaboration with country and global
level sales teams)
Responsible for ensuring all the location team is appropriately
using Rezdy and Winks PMS (must check systems minimum 5 times a
day)
Close local level deals for groups and packages (corporate
offsites, student groups, etc.) with the help of country and global
teams when needed
Sourcing new tour products and destinations to meet consumer
demands.
Prospect new clients e.g. Tour Operators, Corporate, DMCs, Travel
Agencies, M&E Agencies and Creative Marketing Agencies
Ensure all staff is properly trained on Selina products, and how to
sell and cross-sell them.
Responsible for establishing and monitoring incentive campaigns the
front-line team
Provide sales performance reports the country and regional
leadership on tracking progress against targets, successes and
challenges
Report analysis on Guest Satisfaction Surveys
-- Marketing Create, manage and execute the location's marketing
plan in accordance with brand guidelines and in partnership with
Country and Global Marketing
Promote the Selina brand, experience and services to drive sales
and revenue in all products (beds, co-work, tours, wellness,
education, retail).
Manage sales and marketing budget
Manage the sale & marketing process for all activities in your
location
Work with Selina teams to establish local partnerships to drive
location revenue including events and sponsorship
Provide sales guidance and assistance across location so everyone
is supporting the revenue generation efforts (reception, F&B
employees etc.)
Coordinate with product teams to ensure the right mix for location
e.g. do we have the right amount of Retail space and products
Use CRM to log activity, opportunities and closed/won deals
Marketing
Manage local public relations and influencers
Coordinate the location's social media management and promotional
materials
Visit new local destinations in order to gain information on issues
and amenities of interest to consumers.
Manage the sale & marketing process for all activities in your
location
Support in the creation of marketing initiatives for all products
in the location with the support of the Country Sales
&--Marketing coordinator and external vendors.
Analyze data and provide reports with conclusions
Create and maintain a unique experience across all offerings.
Responsible for ensuring Explore promotional sales content is
spread adequately around the location areas (Reception, Selina
Home, Selina Playground, Selina CoWok property hallways, mood
boards, elevators, rooms, partner transportation vehicles,
etc.)
-- What you need for the role Degree in Sales,--Marketing or
Business Administration
Local hospitality Market knowledge
Hotel revenue management knowledge
OTAs management
Tour Operations
Forecasting and budgeting
English proficiency and local language
Minimum 3 years in sales management
Marketing management
Public Relations--management
Previous experience in sales in--hospitality is a plus
Time Management, Creativity and Cultural Sensitivity Skills
Revenue and Profit Oriented
Previous experience with community engagement
Excellent communication skills, verbal and written
Able to work independently and creatively to close new sales
opportunities
Able to work and collaborate in a matrix environment
Strong negotiation and relationship management skills What can you
expect Competitive salary
Performance bonus
No dress code
Pet-friendly (as long as your pet is friendly)
Multiple online training opportunities
Cultural events and wellness activities at Locations. Volunteering
with Selina Gives Back; because sharing is caring
Huge Selina experience discounts on your stay, food & fun for you
AND your friends & family (you can expect to become even more
popular among your friends)
Have your birthday off
Amazing referral program with cash and global holiday packages; we
know you hang out with other great people
Extra country-specific benefits; we can tell you more during the
application process All rights reserved to Selina LTD - Legal You
have been redirected to a Selina job page
Keywords: Selina LTD, Chelsea , Commercial Manager, Executive , Chelsea, Massachusetts
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here to apply!
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