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General Manager

Company: HHM
Location: Chelsea
Posted on: November 26, 2022

Job Description:





Overview



Opportunity: General Manager
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Potential Career Path
Area General Manager - Regional Director of Operations - Vice President of Operations
Essential Job Functions


  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel.
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Perform other duties as requested by management.

    Position Requirements

    • Associate or Bachelor's Degree in Business, Hospitality or a related field.
    • Previous hotel management experience required.

      HHM Benefits and Perks

      • Medical, Dental and Vision Health Insurance
      • Paid Time Off
      • 401k Company Match
      • Free Basic Life Insurance
      • Travel Discounts
      • Commuter Transit and Commuter Parking Benefits
      • Quarterly Bonuses and Incentives
      • Employee Assistance and Wellness Program
      • Educational/Professional Development
      • Technology Reimbursements

        Work Environment and Context

        • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
        • Occasional travel required.

          What We Believe
          People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
          Source: HHM

Keywords: HHM, Chelsea , General Manager, Executive , Chelsea, Massachusetts

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