Program Manager IV

Company: State of Massachusetts
Location: Chelsea
Posted on: May 23, 2023

Job Description:

Responsible for the daily operations of all Civil Background Screening Operations, including the supervision of the CORI unit and DCJIS call center. Daily operations include, but are not limited to supervision of FTE staff, hiring and training interns; monitoring and maintaining the automated and paper based CORI systems, and monitoring and maintaining call center operations. Currently, over NUMBER CORI requests are processed and the call center responds to over 100,000 inquiries annually. CORI requests generate over $10 Million annually for the Commonwealth. Provide operational oversight of criminal justice background check services, including the development of standard operating procedures and policies for the Civil background screening units. Analyze, process and screen Massachusetts criminal court arraignments in accordance with Mass General laws daily in various background screening queues. Conduct research into constituent complaints concerning potentially inaccurate CORI and provide necessary assistance in correcting- results or guidance to get the issue resolved. Researches and analyzes questions and/or issues reported from end users regarding any problems that are encountered in the use of the iCORI system and responds to constituents and end users with the results. Maintains and manages ServiceNow for the call center, allowing calls and emails to be tracked and managed electronically to ensure unit is providing exceptional and timely services to constituents and end users. Performs critical human resource functions such as interviewing fo rnew full time employees and provide hiring recommendations for multiple units, disciplinary actions, training, and conflict resolution. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. An Associate's degree in a related field may be substituted for one (1) year of the required experience. III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience. IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience. V. A Doctorate degree in a related field may be substituted for the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:*As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: *Administrative Services Organization: *Criminal History Systems Board Title: Program Manager IV Location: Massachusetts-Chelsea-200 Arlington Street Requisition ID: 2300055M

Keywords: State of Massachusetts, Chelsea , Program Manager IV, Executive , Chelsea, Massachusetts