SENIOR MANAGER, VISITOR EXPERIENCE
Company: Ncc Ccn
Location: Chelsea
Posted on: May 25, 2023
Job Description:
DETAILED JOB DESCRIPTION
Reporting to the Director, the Senior Manager, Visitor Experience
plans, develops and administers visitor experience services and
programs for Gatineau Park and Qu--bec Urban Lands according to the
guidelines and directives of the Gatineau Park Master Plan and
other current plans. The individual also determines management
procedures, develops, and negotiates third party agreements with
private sector and community interests. The Senior Manager manages
human and financial resources for internal programs and services.
The individual acts as a NCC spokesperson to interest groups, media
and partners to explain corporate positions and/or negotiate
agreements and advises senior executives on operational and
strategic issues.
ESSENTIAL QUALIFICATIONS:
EDUCATION
University degree in Outdoor Recreation, Tourism, Business
Management or in a related field to the position .
EXPERIENCE
A minimum of five (5) years of experience in the following
criteria:
- Planning and managing public, recreation, outdoor, or public
service programs in the context of a protected natural
space;
- Developing and planning strategies, programs, policies, and
action plans related to the visitor experience;
- Managing projects, developing and supervising complex
contracts;
- Collaborating with various internal and external partners and
managing agreements with different levels of government and
non-governmental organizations;
- Communicating with the public, the media, other governmental
agencies, and interest groups to promote activities and programs or
explain actions, guidelines, or decisions;
- Managing professional and technical human resources;
- Managing and controlling budget.
KNOWLEDGE
- Of the NCC mandate, directives of the Gatineau Park Master
Plan, the Gatineau Park Sustainable Transportation Plan, and the
Urban Lands Management Plan
- Of the development and management of complex contracts and of
the principles and industry standards associated with third-party
services (private, public or community);
- Of reception and information services as well as principles and
practices associated with communication and of public engagement
(with users, citizens and interest groups);
- Of project management as well as program and activity
evaluation procedures;
- Of the management of parks, recreation, particularly outdoor
recreation in the context of a natural protected space;
- Of issues relating to the practice and management of
recreational activities in protected areas;
- Of interpretation and education in the natural environment and
heritage.
ABILITIES
- To develop and implement an efficient planning
process;
- To apply technical and scientific knowledge in developing
projects and programs for a vast and complex portfolio;
- To develop and manage projects in sectors such as recreation,
outdoor programs, and visitor experience;
- To work efficiently at strategic and operational levels, as
part of a project team or on an individual basis;
- To respond to multiple demands and deal with conflicting
priorities, analyze and resolve complex, changing issues and make
efficient use of limited resources;
- To interact effectively and build networks and alliances both
internally and externally;
- To exercise diplomacy and political awareness, and to negotiate
effectively with multiple stakeholders.
COMPETENCIES
- Demonstrating Integrity and Respect Civility and
Well-Being
- Thinking things through - Innovating through analysis and
ideas;
- Working Effectively with Others - Relationships and Trust
Building; and
- Showing Initiative and Being Action-Oriented - Getting Things
Done
ASSETS
- Master's Degree in a field of expertise relevant to the
position.
CONDITIONS OF EMPLOYMENT
- Possess or eligible to obtain Secret security
clearance;
- Linguistic profile: Bilingual CCC;
- Possess a valid driver's licence;
- Do field work in difficult conditions;
- May work irregular hours, nights, weekends;
- Work mainly from the Gatineau Park Visitor Centre.
Keywords: Ncc Ccn, Chelsea , SENIOR MANAGER, VISITOR EXPERIENCE, Executive , Chelsea, Massachusetts
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