Director, Digital Experience Transformation
Company: Manulife Insurance Malaysia
Location: Boston
Posted on: April 18, 2024
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Job Description:
Director, Digital Experience Transformation page is loaded
Director, Digital Experience Transformation Apply locations Boston,
Massachusetts Toronto, Ontario Waterloo, Ontario time type Full
time posted on Posted 8 Days Ago job requisition id JR24031552 We
are a leading financial services provider committed to making
decisions easier and lives better for our customers and colleagues
around the world. From our environmental initiatives to our
community investments, we lead with values throughout our business.
To help us stand out, we help you step up, because when colleagues
are healthy, respected and meaningfully challenged, we all thrive.
Discover how you can grow your career, make impact and drive real
change with our Winning Team today. - Working Arrangement HybridJob
DescriptionOur Global Digital Experience Team is a high-performing,
strategically focused, and lively team that is at the heart of
Manulife - John Hancock's bold ambition to be the most digital,
customer-centric global company in our industry.
We are on the lookout for a forward-thinking Director, Digital
Experience Transformation to lead our digital experience
transformation initiatives and revolutionize how we interact with
our clients and team members. This pivotal role is at the heart of
driving the digital progression of our services, with a focus on
improving the digital experiences for key customer audiences in the
US Retirement ecosystem. The ideal candidate will lead all aspects
of our digital transformation projects from inception to
implementation, ensuring that our digital services are not only
pioneering but also secure, intuitive, and in line with our
strategic objectives. This role demands significant collaboration
with internal product teams, IT, Marketing and Operations to ensure
flawless integration and execution of digital strategies, alongside
close work with external vendors as required.
Key Responsibilities:
Qualifications:
-What can we offer you?
Our commitment to you
We lead with our Values every day and bring them to life
together.
We build opportunities to learn and grow at every stage of your
career.
We invite you to help redefine the future of financial
services.
We foster an inclusive workplace where everyone thrives.
We build a business that benefits all stakeholders and has a
positive social and environmental impact.#L I- HybridAbout Manulife
and John Hancock Manulife Financial Corporation is a leading
international financial services group that helps people make their
decisions easier and lives better. With our global headquarters in
Toronto, Canada, we operate as Manulife across our offices in Asia,
Canada, and Europe, and primarily as John Hancock in the United
States. We provide financial advice, insurance, and wealth and
asset management solutions for individuals, groups and
institutions. At the end of 2022, we had more than 40,000
employees, over 116,000 agents, and thousands of distribution
partners, serving over 34 million customers. At the end of 2022, we
had $1.3 trillion (US$1.0 trillion) in assets under management and
administration, including total invested assets of $0.4 trillion
(US $0.3 trillion), and segregated funds net assets of $0.3
trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New
York, and the Philippine stock exchanges, and under '945' in Hong
Kong. Manulife is an Equal Opportunity Employer At Manulife /John
Hancock , we embrace our diversity. We strive to attract, develop
and retain a workforce that is as diverse as the customers we serve
and to foster an inclusive work environment that embraces the
strength of cultures and individuals. We are committed to fair
recruitment, retention, -advancement and compensation, and we
administer all of our practices and programs without discrimination
on the basis of race, ancestry, place of origin, colour , ethnic
origin, citizenship, religion or religious beliefs, creed, sex
(including pregnancy and pregnancy-related conditions), sexual
orientation, genetic characteristics, veteran status, gender
identity, gender expression, age, marital status, family status,
disability, or any other ground protected by applicable law. It is
our priority to remove barriers to provide equal access to
employment. A Human Resources representative will work with
applicants who request a reasonable accommodation during the
application process . - All information shared during the
accommodation request process will be stored and used in a manner
that is consistent with applicable laws and Manulife/John Hancock
policies . -To request a reasonable accommodation in the
application process, contact recruitment@manulife.com . Salary &
Benefits The annual base salary for this role is listed below.
Primary LocationBoston, MassachusettsSalary range is expected to be
between$114,975.00 USD - $206,955.00 USD If you are applying for
this role outside of the primary location, please contact
recruitment@manulife.com for the salary range for your location.
The actual salary will vary depending on local market conditions,
geography and relevant job-related factors such as knowledge,
skills, qualifications, experience, and education/training.
Employees also have the opportunity to participate in incentive
programs and earn incentive compensation tied to business and
individual performance. Manulife/John Hancock offers eligible
employees a wide array of customizable benefits, including health,
dental, mental health, vision, short- and long-term disability,
life and AD&D insurance coverage, adoption/surrogacy and
wellness benefits, and employee/family assistance plans. We also
offer eligible employees various retirement savings plans
(including pension/401(k) savings plans and a global share
ownership plan with employer matching contributions) and financial
education and counseling resources. Our generous paid time off
program in the U.S. includes up to 11 paid holidays, 3 personal
days, 150 hours of vacation, and 40 hours of sick time (or more
where required by law) each year, and we offer the full range of
statutory leaves of absence. Know Your Rights I Family & Medical
Leave I Employee Polygraph Protection I Right to Work I E-Verify I
Pay Transparency Company: John Hancock Life Insurance Company
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Days Ago We are a leading financial services provider committed to
making decisions easier and lives better for our customers and
colleagues around the world. From our environmental initiatives to
our community investments, we lead with values throughout our
business. To help us stand out, we help you step up, because when
colleagues are healthy, respected and meaningfully challenged, we
all thrive. -We offer work that challenges and makes a difference
within a flexible and supportive environment, so you can help make
decisions easier and lives better for our customers.We're proud of
our accomplishments and recognitions. Recent awards include:
#J-18808-Ljbffr
Keywords: Manulife Insurance Malaysia, Chelsea , Director, Digital Experience Transformation, Executive , Boston, Massachusetts
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