Restaurant General Manager - Rare Encore Boston Harbor
Company: Wynn Resorts Holdings, LLC.
Posted on: April 4, 2021
Restaurant General Manager - Rare Encore Boston Harbor in
Everett, MA at Wynn Careers ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort
that features 671 hotel rooms with sweeping views of the Boston
skyline and Boston Harbor, ultra-premium spa, luxury retail,
high-end dining, and state-of-the-art ballroom and meeting spaces.
At a total cost of $2.6 billion, it is the largest private
single-phase development in the history of the Commonwealth.
Situated on the waterfront along the Mystic River and connected to
Boston Harbor, Encore Boston Harbor includes a six-acre park along
the water that features a harbor walk, an events lawn, public
viewing areas, ornate floral displays and retail and dining
experiences that overlook the Encore Harbor Walk.-- The Encore
Boston Harbor General Manager will manage the daily operations of
their designated restaurant. The General Manager is responsible for
operating the outlet efficiently within pre-established cost
controls; managing, scheduling and training restaurant staff;
monitoring staff performance, maintaining the department in
accordance with Health Department standards; and ensuring customer
satisfaction through application of outlet and Encore service
standards. Responsibilities include, but are not limited to: the
management of the restaurant strategy and ensuring alignment with
overall Encore Boston Harbor strategy; maximizing opportunities for
restaurant and company success; maintaining all Encore Standards:
and ensuring excellent guest and team member experience. JOB
- Ensures all Encore Boston Harbor core values and property and
restaurant standards are implemented and applied.
- Manages short-and long-term restaurant goals, objectives,
policies, and operating procedures; monitors and evaluates
operational effectiveness; effects changes required for
improvement. Identifies key drivers of success.
- Manages the restaurant performance, and the accuracy,
confidentiality, and thoroughness of restaurant policies and
procedures; records and reports.
- Manages the performance of team members under his/her area of
- Monitors all activities of the restaurant to ensure that all
applicable internal policies, federal and state laws, rules,
regulations and controls property wide are enforced.
- Ensures restaurant delivers and maintains a maximum level of
property-wide service and satisfaction.
- Facilitates communication throughout the property by organizing
and presiding over regularly scheduled meetings with team members
within the restaurant and with other restaurants as appropriate to
ensure property wide communication.
- Responsible for hiring, performance management, and employee
engagement within the restaurant. Provides training opportunities,
constructive and positive feedback to team members within area of
responsibility. Creates a motivating environment.
- Keeps informed of all new developments within the restaurant
and makes recommendations designed to maximize restaurant and
- Effectively manages internal and external guest relations,
which will require levels of patience, tact and diplomacy.
Responsible for addressing guest and team member issues as
- Manages multiple priorities simultaneously and meets deadlines,
often in stressful and high-pressure situations.
- Must have the ability to promote positive, fair, and ethical
relations with all team member, with all Encore contractors, and in
all interactions within the Host and Surrounding communities as an
ambassador of the Encore brand.
- Operates the restaurant efficiently within pre-established cost
- Establishes restaurant business plan by surveying restaurant
demand; conferring with people in the community; identifying and
evaluating competitors; preparing financial, marketing, and sales
projections, analyses, and estimates
- Ensure staff are diligent in their opening and closing
procedures and that the facility is always correctly prepared.
- Check environmental elements including sound, lighting and
temperatures are always correctly set.
- Conduct effective shift briefings ensuring all staff are aware
of VIPs, special occasions, daily specials, product features and
- Encourage and motivate staff to provide optimum service during
- Share recommendations and guest comments to the Director of
Restaurants to reflect guest feedback.
- Resolves guest's complaints and team member difficulties.
- Controls purchases and inventory by reviewing and evaluating
usage reports; analyzing variances; taking corrective actions.
- Works closely with the Director of Beverage & Cocktails and the
Director of Wine to ensure philosophy and execution of these
programs is aligned.
- Works with the Food & Beverage Training Manager to ensure all
ongoing Training Certifications are upheld and the restaurant is
compliant with all departmental standards.
- Works with safety as a priority, and follows restaurant and
company safety standards.
- Maintains relevant knowledge of industry through continuing
education and training.
- Performs any other job-related duties as assigned.-- Job
Requirements To perform this job successfully, an individual must
be able to perform each job responsibility satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Age, Gaming and Certifications: 21 years of
age or above. Will be required to obtain and maintain registration
or a license issued by the Massachusetts Gaming Commission. Must be
able to obtain and maintain any licensing or active work cards
required, including but not limited to the Food Manager
Certification and alcohol awareness card. Education and/or
Experience: High School degree or equivalent experience required.
Bachelor's Degree in hotel and restaurant management or a related
field; or equivalent experience preferred. Minimum 5 years of
full-service restaurant experience required, 3 years in a
leadership role preferred. Requires strong computer skills and
proficiency in POS Systems, Purchasing Software, Warehouse
Requisition Software, Time-Keeping Software and Microsoft Office
Candidate must have experience with planning and project
management. Must possess outstanding organizational, interpersonal,
and administrative skills, as well as excellent attention to
detail. Knowledge of union as well as non-union working
environments preferred. Language Skills: Ability to read, analyze,
and interpret documents, such as policy and procedure manuals,
maintenance instructions, and other related documents. Ability to
respond to common inquiries from other employees or guests. Fluency
in English required, second language a plus. Ability to write
detailed instructions and correspondence. Ability to effectively
present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability: Ability to compute basic
mathematical calculations. Ability to decipher various reports and
create reports upon request. Physical Demands: The physical demands
described here are representative of those that must be met by the
Team Member to successfully perform the essential functions of this
job. While performing the duties of this job, the employee is
regularly required to talk and hear. The employee is also regularly
required to stand, walk, sit, and use hands to finger, handle, or
feel objects, tools or controls. The employee is occasionally
required to reach with hands and arms, and to sit, climb or
balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. Essential
responsibilities include moderate physical ability such as lift or
maneuver at least thirty (30) pounds, and varied instances of
standing/walking.-- The work environment characteristics described
here are representative of those that exists while Team Members are
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- The noise level in the work environment is typically moderate.
When on kitchen or restaurant floor or some back of house areas,
the noise level increases to loud. Must be able to interact with
internal and external guests in a professional manner.
- Due to the unpredictable nature of the
hospitality/entertainment industry, Team Members must be able to
work varying-schedules to reflect the business needs of the
property. In accordance with our host and surrounding community
agreements, we will give preference to properly qualified residents
of the cities of (1) Everett, (2) Malden, and (3) Boston,
Cambridge, Chelsea, Medford, and Somerville.
Keywords: Wynn Resorts Holdings, LLC., Chelsea , Restaurant General Manager - Rare Encore Boston Harbor, Hospitality & Tourism , Chelsea, Massachusetts
Didn't find what you're looking for? Search again!