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Cisco Wireless Engineer

Company: Mindlance
Location: Chelsea
Posted on: March 28, 2024

Job Description:

Overview :

We are seeking to hire a Cisco Wireless Engineer that will be mainly responsible for reviewing and implementing network related changes to support our Cisco Wireless environment. The Cisco Wireless Engineer will provide 2nd tier Support for all Cisco Wireless network issues and Connectivity. The incumbent will troubleshoot network and security related issues with a focus on but not limited to network aspects the incumbent is responsible for to determine a cause.

The Cisco Wireless Engineer will provide end to end resolution or support of all wireless network and security related incidents by utilizing, and configuring wireless network, monitoring and security tools and resources including joint resolution with application groups, systems groups, engineering teams, multiple vendors, and customers. The Cisco Wireless Engineer configures and supports enterprise management tools to automate tasks in the daily operation of the network and deliver service solutions for the customer. Our customers include all Executive Branch Secretariats and agencies, Judicial branch, Legislative branch, and others at various levels of local, State and Federal government. The incumbent will be responsible for onsite resolution to network outages when such problems cannot be resolved remotely. The incumbent will configure and supports enterprise management tools to automate network and wireless tasks in the daily operation of the network and deliver service solutions for the customer. The incumbent will also be responsible for administering our DNAC application, which will include setting up of alerts, maintaining the integrity of all data that is in DNAC as well as work on reporting, and outages. He will also assist with the administration of the wireless controllers, wherever they may be deployed.

Responsibilities:

Provide end to end resolution or support of all wireless related incidents by utilizing, and configuring network, monitoring and security tools and resources including joint resolution with application groups, systems groups, engineering teams, multiple vendors and customers.

Provides support to teams and departments with technical expertise in TCP/IP, Ethernet, routers, and switches, wireless and security.

Configure and supports enterprise management tools to automate network and wireless tasks in the daily operation of the network and deliver service solutions for the customer.

Onsite resolution to network outages when such problems cannot be resolved remotely

Wireless support, troubleshooting and incident management, work with Cisco DNAC to identify AP status, troubleshoot and

Lead joint resolution teams for critical enterprise service availability incidents

ssist with Network Projects with our network Engineering teams when applicable

ttend bi-weekly status meetings and provide status updates to your manager.

Stay current with network and infrastructure technologies through various methods including online research, vendor hosted seminars and conferences, free online courses and paid courses paid by TSS.

Implement and customize the following enterprise network management tools: Orion Solar Winds , Cisco NAM and Juniper, Riverbed technologies, Cisco DNAC for wireless

Supporting any and all WIFI hardware and software along with any handheld device issues.

dministering our PRIME application, which will include setting up of alerts, maintaining the integrity of all data that is in PRIME as well as work on reporting, and outages.

Preferred Knowledge, Skills and Abilities:

5 years of network management and network operations support related experience specifically at a large network enterprise with a 100+ customer base.

5 years of experience and knowledge in delivering network benchmarks for enterprise applications

Extensive ability in network incident resolution for layer 2 and 3 availability incidents, performance incidents, and resolutions requiring team-based resolution with peers and vendors

Extensive experience and hands-on knowledge in analyzing packet captures, capable of isolating abnormal client-host communication

Experience in implementing and customization of the following enterprise network management tools: Orion Solar Winds , Cisco DNAC for wireless.

Experience in customer relationship management with the ability to manage and direct needs assessments and present

Experience with technical documentation and presentation skills with hands-on exposure in using VISIO.

Experience and training for configuration of cisco, Juniper and other manufacturers switches and routers.

Experience with Enterprise wide NetFlow solution

Experience with customizing and implementing SNMP on all routers and switches

Experience with syslog messages, ability to create, customize and properly react to all messages required.

Qualifications acquired on job / leveraging some of our existing platforms like Juniper and Checkpoint

bility to understand and follow sometimes-complex oral and written instructions.

Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail

Valid drivers license and ability to lift up to 35lbs.

Education and Certifications:

Bachelors Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.

Benefits:

  • Health insurance
  • 401(k)

Keywords: Mindlance, Chelsea , Cisco Wireless Engineer, IT / Software / Systems , Chelsea, Massachusetts

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