Innovation Support Engineer
Company: UniFirst
Location: Wilmington
Posted on: June 24, 2025
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Job Description:
Join UniFirst Corporation as an Innovation Support Engineer! Are
you ready to be part of a growing, forward-thinking, and dynamic
Engineering department that values creativity, problem-solving, and
continuous improvement? UniFirst Corporation is currently seeking a
full-time Innovation Support Engineer to join our expanding and
high-performing Innovation Engineering Team. As an Innovation
Support Engineer, your responsibilities will go beyond day-to-day
support. You will play an active role in the successful planning
and execution of a variety of Innovation Engineering projects. Your
key contributions will include: · Collaborating with engineers from
multiple disciplines, including mechanical, electrical, software,
and systems engineering · Partnering with production management,
plant maintenance teams, and IT to ensure reliable system
operation, maximum system utilization and minimal downtime ·
Ensuring that technical and functional requirements are thoroughly
defined, complete, and accurately documented · Supporting the
design, testing, and implementation of automation solutions that
are efficient, scalable, and reliable · Helping to ensure that
projects are completed on schedule and within allocated budgets ·
Maintaining open, proactive, and transparent communication with all
stakeholders to keep them informed and aligned This is a unique
opportunity for someone who thrives in a fast-paced, innovative,
and hands-on environment. At UniFirst, you’ll have the freedom to
explore new ideas, apply your skills to real-world challenges, and
contribute to projects that drive our operational excellence. If
you’re motivated by problem-solving, continuous learning, and
working with advanced technology, this role offers the perfect
platform to grow your career. Qualifications · Provide timely and
professional technical support via email, phone, chat, and remote
tools. · Diagnose and troubleshoot hardware, software, system and
integration issues across a range of laundry automation equipment,
controls systems and applications. · Guide UniFirst Team Partners
through step-by-step solutions, ensuring high levels of
satisfaction and engagement through the support process. ·
Collaborate with Engineering, Production and IT to escalate and
resolve complex or recurring issues. · Document issues,
resolutions, and customer interactions in the UniFirst Service
Management platform. · Contribute to the creation and maintenance
of knowledge base articles, FAQs, and technical documentation. ·
Identify patterns in support requests and provide feedback for
product improvements or bug fixes.
Keywords: UniFirst, Chelsea , Innovation Support Engineer, IT / Software / Systems , Wilmington, Massachusetts
