Job Description - Patient Services Coordinator I, Chelsea
Under general supervision of the Operations Manager and
Technical Manager incumbent performs various reception and/or
scheduling tasks for the various divisions of the Radiology
Department. Schedules patient appointments using an on-line
registration/scheduling system. Edits, cancels, confirms patient
appointments. Receives patients and directs them to the appropriate
testing area, arranging for escort services as required and
instructing patients in gowning procedures. Previews, online, the
daily schedule; prints, sorts and distributes daily schedule and
functions as a resource to appropriate Radiology divisions. Checks
and confirms patient demographics and insurance information.
May include duties andresponsibilities of the Clerk or Office
Assistant as well as:
Using the IDXrad on-lineregistration and scheduling system,
schedules inpatient and outpatienttests.Enters, edits and/or
confirms allpatient demographic, financial and clinical data
elements.Obtains patient history and other pertinentclinical data
(i.e. allergies, precautions, etc.).Verifies routing of patient
reports,physician name and patient location.Confirms availability
of exam rooms and keeps abreast of any scheduledeviations and
Edits, cancels and reschedulestest requests.Informs patients
and/orphysicians of potential schedule changes.
Responds to telephone requestsand processes telephone calls
according to established telephone guidelines andhospital patient
Greets and receives patients asthey arrive for
appointments.Providesinformation to patients, visitors and Hospital
personnel, observing Hospital andDepartmental policies and
Checks in patients, verifyingdemographic, financial and clinical
information.Confirms appointment time and confirmsaccuracy of the
related computer printouts and/or requisitions. Uses ElectronicData
Interchange (EDI) related software and PCIS to accurately verify
patientregistration and insurance information.
Assists patients in gowningprocedures and explains exam
preparation procedures.Arranges for escort services to
appropriatetesting areas as necessary.
Ensures the completeness of allforms.
May generate Quality AssuranceStatistics.
Provides cross coverage.
Knows medical terminology and mayperform as a Medical
Maintains the physicalenvironment and examination rooms.
Coordinates and tracks patientreferral appointments.
Performs all other duties thatare practice specific and are
appropriate to this level of position.
Arrangesfor follow up appointments.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Knowledge of basic wordprocessing packages
Basic computer skills necessaryto use computerized
Typing and/or word processingspeed approximately 45-50 WPM
Good grammar and spelling
Excellent customer service andcommunication skills
Ability to deal effectively andcourteously with a diverse group
of internal and/or external customers
Good organizational skillsrequired to handle multiple tasks in
May require dictaphone and/ormedical terminology
Ability to problem solve andadapt to flexible work hours in a
variety of divisions
Basic understanding of varioustypes of medical coverages
Ability to maintain customerservice standards and work with
High School Diploma Minimum of 1 to 3 years of secretarial
experience, preferably in a clinical setting Associates
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to
lead. Applications from protected veterans and individuals
with disabilities are strongly encouraged.
Primary Location Work Locations Chelsea 02150
Job Customer Service
Organization Massachusetts General Hospital(MGH)
Schedule Standard Hours 1
Posted Shift Description PER DIEM
Employee Status Regular