We're looking for a candidate to fill this position in an
Enters, edits and/or confirms all patient demographic, financial
and clinical data elements. Obtains patient history and
other pertinent clinical data (i.e. allergies, precautions,
etc.). Verifies routing of patient reports, physician
name and patient location. Confirms availability of exam
rooms and keeps abreast of any schedule deviations and instrument
Edits, cancels and reschedules test requests.
Informs patients and/or physicians of potential schedule
Responds to telephone requests and processes telephone calls
according to established telephone guidelines and hospital patient
Greets and receives patients as they arrive for appointments.
Provides information to patients, visitors and
Hospital personnel, observing Hospital and Departmental policies
Checks in patients, verifying demographic, financial and
clinical information. Confirms appointment time and
confirms accuracy of the related computer printouts and/or
requisitions. Uses Electronic Data Interchange (EDI) related
software and PCIS to accurately verify patient registration and
Assists patients in gowning procedures and explains exam
preparation procedures. Arranges for escort services
to appropriate testing areas as necessary.
Ensures the completeness of all forms
May generate Quality Assurance Statistics.
Provides cross coverage.
Knows medical terminology and may perform as a Medical
Maintains the physical environment and examination rooms.
Coordinates and tracks patient referral appointments.
Performs all other duties that are practice specific and are
appropriate to this level of position.
Arranges for follow up appointments.
Knowledge of basic word processing packages
Basic computer skills necessary to use computerized
Typing and/or word processing speed approximately 45-50 WPM
Good grammar and spelling
Excellent customer service and communication skills
Ability to deal effectively and courteously with a diverse group
of internal and/or external customers
Good organizational skills required to handle multiple tasks in
May require dictaphone and/or medical terminology
Ability to problem solve and adapt to flexible work hours in a
variety of divisions
Basic understanding of various types of medical coverages
Ability to maintain customer service standards and work with
High School Diploma Minimum of 1 to 3 years of secretarial
experience, preferably in a clinical setting Associates