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Patient Services Coordinator I

Company: Brigham and Women's Hospital
Location: Chelsea
Posted on: October 17, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

  • Enters, edits and/or confirms all patient demographic, financial and clinical data elements.----Obtains patient history and other pertinent clinical data (i.e. allergies, precautions, etc.).----Verifies routing of patient reports, physician name and patient location.----Confirms availability of exam rooms and keeps abreast of any schedule deviations and instrument downtime.--
  • Edits, cancels and reschedules test requests.----Informs patients and/or physicians of potential schedule changes.
  • Responds to telephone requests and processes telephone calls according to established telephone guidelines and hospital patient confidentiality policy.
  • Greets and receives patients as they arrive for appointments.----Provides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures.
  • Checks in patients, verifying demographic, financial and clinical information.----Confirms appointment time and confirms accuracy of the related computer printouts and/or requisitions. Uses Electronic Data Interchange (EDI) related software and PCIS to accurately verify patient registration and insurance information.
  • Assists patients in gowning procedures and explains exam preparation procedures.----Arranges for escort services to appropriate testing areas as necessary.
  • Ensures the completeness of all forms--
  • May generate Quality Assurance Statistics.--
  • Provides cross coverage.
  • Knows medical terminology and may perform as a Medical Transcriptionist.
  • Maintains the physical environment and examination rooms.
  • Coordinates and tracks patient referral appointments.
  • Performs all other duties that are practice specific and are appropriate to this level of position.
  • Arranges for follow up appointments.
    • Knowledge of basic word processing packages
    • Basic computer skills necessary to use computerized scheduling/billing systems
    • Typing and/or word processing speed approximately 45-50 WPM
    • Good grammar and spelling
    • Excellent customer service and communication skills
    • Ability to deal effectively and courteously with a diverse group of internal and/or external customers
    • Good organizational skills required to handle multiple tasks in busy environment
    • May require dictaphone and/or medical terminology
    • Ability to problem solve and adapt to flexible work hours in a variety of divisions
    • Basic understanding of various types of medical coverages
    • Ability to maintain customer service standards and work with minimal supervision
    • High School Diploma Minimum of 1 to 3 years of secretarial experience, preferably in a clinical setting Associates preferred

Keywords: Brigham and Women's Hospital, Chelsea , Patient Services Coordinator I, Other , Chelsea, Massachusetts

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