Patient Services Coordinator I

Company: Brigham and Women's Hospital
Location: Chelsea
Posted on: October 17, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

• Enters, edits and/or confirms all patient demographic, financial and clinical data elements.----Obtains patient history and other pertinent clinical data (i.e. allergies, precautions, etc.).----Verifies routing of patient reports, physician name and patient location.----Confirms availability of exam rooms and keeps abreast of any schedule deviations and instrument downtime.--
• Edits, cancels and reschedules test requests.----Informs patients and/or physicians of potential schedule changes.
• Responds to telephone requests and processes telephone calls according to established telephone guidelines and hospital patient confidentiality policy.
• Greets and receives patients as they arrive for appointments.----Provides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures.
• Checks in patients, verifying demographic, financial and clinical information.----Confirms appointment time and confirms accuracy of the related computer printouts and/or requisitions. Uses Electronic Data Interchange (EDI) related software and PCIS to accurately verify patient registration and insurance information.
• Assists patients in gowning procedures and explains exam preparation procedures.----Arranges for escort services to appropriate testing areas as necessary.
• Ensures the completeness of all forms--
• May generate Quality Assurance Statistics.--
• Provides cross coverage.
• Knows medical terminology and may perform as a Medical Transcriptionist.
• Maintains the physical environment and examination rooms.
• Coordinates and tracks patient referral appointments.
• Performs all other duties that are practice specific and are appropriate to this level of position.
• Arranges for follow up appointments.
  • Knowledge of basic word processing packages
  • Basic computer skills necessary to use computerized scheduling/billing systems
  • Typing and/or word processing speed approximately 45-50 WPM
  • Good grammar and spelling
  • Excellent customer service and communication skills
  • Ability to deal effectively and courteously with a diverse group of internal and/or external customers
  • Good organizational skills required to handle multiple tasks in busy environment
  • May require dictaphone and/or medical terminology
  • Ability to problem solve and adapt to flexible work hours in a variety of divisions
  • Basic understanding of various types of medical coverages
  • Ability to maintain customer service standards and work with minimal supervision
  • High School Diploma Minimum of 1 to 3 years of secretarial experience, preferably in a clinical setting Associates preferred

Keywords: Brigham and Women's Hospital, Chelsea , Patient Services Coordinator I, Other , Chelsea, Massachusetts