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Tax Examiner II

Company: State of Massachusetts
Location: Chelsea
Posted on: June 12, 2021

Job Description:

Agency Overview:

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.


The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, room's occupancy and special fuels are subject to examination by the Tax Administration Division staff.

Duty Statement

The Tax Examiner II in the Corporate Contact Center of the Business Income Tax Bureau are required to perform all or some of the following duties and responsibilities. Provide the highest level of professional service; represent DOR in direct public dealings; answer telephone inquiries; resolve written inquires; make account transactions; review and adjust tax returns; provide technical assistance by interpreting and explaining state tax laws, rules, regulations, guidelines, policies and procedures; responsible for being proficient in use of GeniSys, MassTaxConnect and other systems; perform related tasks as requested. Contact Center employees have limited flextime and predominantly provide phone support to the taxpayers of the Commonwealth.

Preferred Qualifications:

Prior experience in performing customer service call center, tax Audits and documenting results. Demonstrated ability to meet deadlines and prioritize time sensitive assignment in a fast paced environment. Applicants must have excellent oral and written communications skills as well as excellent interpersonal skills. Have knowledge and experience with the following tax filing requirements: Corporate Excise Tax, Partnerships, Banking and Insurance and a strong level understanding of tax credits reported on all tax returns filed per MGL Ch. 62 and Ch. 63. The preferred candidate will have a demonstrated record of success in team settings. The preferred candidate must exercise sound judgement, handle confidential information with discretion.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work, or (B) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's or higher degree with a major in accounting, business administration or business management may be substituted for the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

SPECIAL REQUIREMENTS: Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operators License may be required

Keywords: State of Massachusetts, Chelsea , Tax Examiner II, Other , Chelsea, Massachusetts

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