Relationship Banker, Chelsea, MA
Company: Santander US
Location: Chelsea
Posted on: May 14, 2022
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Job Description:
**Relationship Banker, Chelsea, MA****Req ID:** Req0937621
**Date posted** 03/18/2022Relationship Banker, Chelsea, MAChelsea,
United States of America**WHAT YOU WILL BE DOING**Santander is one
of the largest banks in the world, and one of the top banks in the
United States based on deposits. With a principal presence in the
northeast U.S., Santander's retail division serves nearly 2 million
customers and more than 5% of small businesses in the US.**Being a
Relationship Banker at Santander**As a Relationship Banker you will
be responsible for servicing and building relationships with branch
Consumer and Business customers. You will deliver an exceptional
customer experience through engagement of customers in the branch,
over the phone, and through collaboration with business
partners.**What to Expect**+ Put the customer at the center of
everything you do. Make connections with customers in the branch
and over the phone.+ Engage Consumer and Business customers through
proactive, outbound calling for both service and relationship
deepening opportunities.+ Assess customer needs by being genuinely
curious, asking questions, and identify opportunities to help
achieve their financial goals today and in the future.+ Be the
expert on Santander Consumer and Business products and services and
be able to articulate the benefits that will help customers based
on their need.+ Recommend the best solutions based on need; deliver
solutions directly as well as introduce Investment and Mortgage
partners, when appropriate.+ Build trust and deliver solutions by
setting expectations and meeting commitments.+ Develop
relationships with new and existing Consumer and Business customers
by maintaining contact through early engagement calls and regular
outreach with portfolio customers.+ Deliver an outstanding customer
experience in every interaction. Ensure timely follow up and
escalate when appropriate.+ Ensure compliance with all bank
policies, procedures and regulatory requirements.+ May assist
customers with teller transactions as needed.**Qualifications**+ 4
year college degree (preferred)+ 2 or more years of personal
banking experience (strongly preferred)+ Motivated to help people
achieve financial goals+ Passion and personal commitment to
proactively help customers+ Exceptional listening and communication
skills in person and over the phone+ Ability to work effectively in
a team environment, building strong relationships with colleagues
and business partners+ Ability to use critical thinking to solve
problems and provide solutions to customer issues+ Demonstrated
proficiency using the phone to engage with customers+ Basic
computer skills**Hours and Schedule**+ 40 hours per week+ Schedule
varies depending on branch need and may include Saturdays and/or
SundaysAt Santander, we value and respect differences in our
workforce and strive to increase the diversity of our teams. We
actively encourage everyone to apply **_._****WHAT WE ARE LOOKING
FOR**EXPERIENCEEDUCATIONCOMPETENCIESEnglish**Primary Location:**
Chelsea, Massachusetts, United States of America**Other
Locations:** Massachusetts-Chelsea**Organization:** Santander Bank
N.A.As a part of our commitment to the health and safety of our
employees and clients, we have implemented COVID-related health and
safety requirements for our workforce. These requirements may
include all or some combination of: disclosing your vaccination
status, being fully vaccinated, regular testing, mask wearing and
social distancing. As you go through our selection process, the
requirements will be clearly disclosed to you.Santander is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, genetics, disability, age, veteran status or any other
characteristic protected by law.US Candidates/Employees: Click here
to view the "EEO is the Law
(http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) "
poster and supplement and the Pay Transparency Policy Statement.
(https://www.dol.gov/agencies/ofccp/faqs/pay-transparency)Click
here to view the California Privacy Notice. Need assistance?
Contact TAOps@santander.usSitemap
Keywords: Santander US, Chelsea , Relationship Banker, Chelsea, MA, Other , Chelsea, Massachusetts
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