Events Assistant, Part Time
Company: Boston Red Sox
Posted on: June 24, 2022
Fenway Park Events (FPE) is responsible for the marketing, sales
and service for all non-baseball events during the season and
off-season. The Events Assistant provides support with onsite event
execution/supervision. This is a high guest contact position;
service skills, an eye for detail and outgoing friendly and
gracious personality are a must. In preparation for events, the
Events Assistant will attend planning calls/Zooms and/or site
visits. In this role, you will develop a broad and comprehensive
view of the non-baseball event business at Fenway Park. The role
will work closely with department leadership, internal/external
clients and partners. An eye for detail, excellent written/verbal
communication skills, friendly and gracious personality are a
RESPONSIBILITIES: Onsite event support and supervision including
overseeing event space preparation, greeting clients and vendors,
load-in/setup, event execution, event close/load-out, as well as
liaison with all operating departments.
Maintain strong relationships with clients and onsite personnel to
ensure that event specifications are communicated and executed for
a successful client/guest experience
Regular checks with onsite operating departments for updates on
overall operations and general feedback.
Able to support and close multiple events at one time.
Investigate, resolve and track client feedback, complaints, and
Solicit and summarize post-event follow up from clients.
Participate in site visits and event coordination meetings, as
As needed assistance in the day-to-day operation of the FPE
team/office could include but are not limited to:
Answer telephone calls professionally
Assist with generating and processing contracts and invoices
Prepare files and documents including reports for meetings for the
Perform any other reasonable duties/projects as required by members
of the FPE team
CHARACTERISTICS / QUALIFICATIONS Excellent interpersonal skills
with an outgoing and service-focused personality.
Strong level of commitment to providing a high level of customer
Motivated and driven by customer feedback.
Works well under pressure, staying calm and gracious.
Able to multi-task with strong organizational skills.
Attention to detail.
Excellent written and verbal communication skills.
Prior customer service work experience within fast-paced,
high-energy work environments preferred.
Proficient in Excel, Word, PowerPoint, and Outlook; experience with
Salesforce a plus.
Must be able to work adjusted office hours and also have the
flexibility to work nights, weekends and holidays to execute
The Red Sox (or FSM) requires proof of being up-to-date on COVID-19
vaccination as a condition of employment, subject to applicable
legal requirements. Up-to-date means having received all
recommended COVID-19 vaccination doses in the primary series and a
booster dose(s) when eligible, per CDC guidelines.
Prospective employees will receive consideration without
discrimination based on race, religious creed, color, sex, age,
national origin, handicap, disability, military/veteran status,
ancestry, sexual orientation, gender identity/expression or
protected genetic information.
Keywords: Boston Red Sox, Chelsea , Events Assistant, Part Time, Other , Chelsea, Massachusetts
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