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Events Assistant, Part Time

Company: Boston Red Sox
Location: Chelsea
Posted on: June 24, 2022

Job Description:

Fenway Park Events (FPE) is responsible for the marketing, sales and service for all non-baseball events during the season and off-season. The Events Assistant provides support with onsite event execution/supervision. This is a high guest contact position; service skills, an eye for detail and outgoing friendly and gracious personality are a must. In preparation for events, the Events Assistant will attend planning calls/Zooms and/or site visits. In this role, you will develop a broad and comprehensive view of the non-baseball event business at Fenway Park. The role will work closely with department leadership, internal/external clients and partners. An eye for detail, excellent written/verbal communication skills, friendly and gracious personality are a must.

RESPONSIBILITIES: Onsite event support and supervision including overseeing event space preparation, greeting clients and vendors, load-in/setup, event execution, event close/load-out, as well as liaison with all operating departments.
Maintain strong relationships with clients and onsite personnel to ensure that event specifications are communicated and executed for a successful client/guest experience
Regular checks with onsite operating departments for updates on overall operations and general feedback.
Able to support and close multiple events at one time.
Investigate, resolve and track client feedback, complaints, and recommended improvements.
Solicit and summarize post-event follow up from clients.
Participate in site visits and event coordination meetings, as necessary.
As needed assistance in the day-to-day operation of the FPE team/office could include but are not limited to:
Answer telephone calls professionally
Assist with generating and processing contracts and invoices
Prepare files and documents including reports for meetings for the team
Perform any other reasonable duties/projects as required by members of the FPE team

CHARACTERISTICS / QUALIFICATIONS Excellent interpersonal skills with an outgoing and service-focused personality.
Strong level of commitment to providing a high level of customer service.
Motivated and driven by customer feedback.
Works well under pressure, staying calm and gracious.
Able to multi-task with strong organizational skills.
Attention to detail.
Excellent written and verbal communication skills.
Prior customer service work experience within fast-paced, high-energy work environments preferred.
Proficient in Excel, Word, PowerPoint, and Outlook; experience with Salesforce a plus.
Must be able to work adjusted office hours and also have the flexibility to work nights, weekends and holidays to execute events.

The Red Sox (or FSM) requires proof of being up-to-date on COVID-19 vaccination as a condition of employment, subject to applicable legal requirements. Up-to-date means having received all recommended COVID-19 vaccination doses in the primary series and a booster dose(s) when eligible, per CDC guidelines.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

Keywords: Boston Red Sox, Chelsea , Events Assistant, Part Time, Other , Chelsea, Massachusetts

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