Field Specialist
Company: Rivian Automotive
Location: Chelsea
Posted on: August 3, 2022
Job Description:
Customer experience is at the forefront of how we create
intuitive, innovative, and beautiful memories that our customers
will love. This role requires a high level of energy, initiative,
and deep understanding of the customer journey. To be successful in
this role, you must have a customer-first approach, thrive in
ambiguous and unexpected environments, tackling all challenges with
a creative and flexible mindset. We're looking for someone who
loves people and is excited to take every opportunity to
overdeliver when it comes to delighting and interacting with our
Rivian customers. - Responsibilities -
Deliver demonstration experiences
that are best-in-class, authentic, engaging, educational and
aligned with Rivian's core values and culture - Support new and
existing customers in the wild as a Rivian product expert. -
Provide a world class new vehicle delivery experience and welcome
new owners to the Rivian ownership journey including transporting
vehicles to their final destination - Execute local registration
documents with customers during delivery ceremony - Be resourceful,
explore your curiosity, and ask questions to seek customer centric
solutions to problems. - Most importantly, your role as a product
specialist is to connect with our customers on a deeper level,
engaging in conversation to better understand who they are as
individuals. - Responsible for transporting vehicles in various
weather elements - - Additional responsibilities as requested from
the business - - Requirements -
2+ years' experience in customer
service; previous EV experience a plus - - Ability to obtain and
maintain local sales licenses if applicable in your state - - At
least 21 years of age - - Fully vaccinated against the COVID-19
virus (proof required) - - Ability to support customers on nights
and weekends; work a flexible schedule; overnight travel may be
requested - - Ability to lift 50 lbs safely - - Must have or be
eligible to obtain a notary license (,within the first 90 days of
employment,) in the state of your assigned work location - No drug
or alcohol related driving incidents in the last 3 years - No more
than 1 serious moving violation in the last 3 years - Must have a
valid driver's license in the state of residence that you will be
driving/operating a vehicle - Will be subject to continuous Motor
Vehicle Record (MVR) monitoring - - For Senior and Lead Positions -
-
Must pass Department of
Transportation (DOT) Physical and Drug Test - Ability to pass a
driving test post hire - Ability to enter and exit equipment by
stepping and kneeling - Ability to walk/stand for 20 mins - Ability
to crouch and squat for pre and post-trip inspections - Must be
able to operate a flatbed which may include winching - -
Keywords: Rivian Automotive, Chelsea , Field Specialist, Other , Chelsea, Massachusetts
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