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Resident Services Coordinator

Company: Opportunity Communities
Location: Chelsea
Posted on: November 24, 2022

Job Description:

Resident -Services -CoordinatorThe Neighborhood Developers - provide stable homes within great neighborhoods, which serve as a foundation for thriving families and individuals. - Our homes and neighborhoods promote healthy families as well as work, economic, and educational success. - -Resident -Services -contributes directly to these goals by supporting stable tenancies and -resident -health, and by connecting -residents -to each other and the broader community. -Services -are provided through direct -service -provision as well as through formal and informal relationships with third party providers. -The -Resident -Services -Coordinator delivers programs and amenities that support stable tenancies and serve children, adults and seniors living in OppCo properties under the direction of the VP of -Resident -Services. The Coordinator will lead community engagement efforts in OppCo properties to build social capital by fostering person-to-person and people-to-place relationships, develop the skill and will of -resident -leaders to take on leadership roles in the property and in their community, encourage civic engagement in order to build neighborhoods of choice were neighbors have elevated community standards and a sense of efficacy. - This is a mobile position that will require regular travel to Member agency's properties. - The Coordinator will coordinate with property management staff and community partners. - The Coordinator is responsible for supporting partnerships with -service -providers to expand opportunities for -residents -to access programming that would enhance their quality of life. - -Essential Job Functions and ResponsibilitiesProgram Development and Administration

  • Maintain regular, scheduled onsite hours at larger properties.
  • Welcome new -residents -(and establish/maintain contact with existing -residents) and explain the -resident -services -program and -services -and provide information and support in accessing local -service -resources; build relationships to support their needs and goals.
  • Prioritize -services -that assist -residents -to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.
  • Develop supportive professional relationships with -residents -that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
  • With the support of the VP for -Resident -Services -and the -Resident -Services -Manager, identify individual and family with -service -needs and provide direct -services -or supportive linkages between -residents -and other -services -as appropriate; maintain appropriate case notes in accordance with WISP procedures.Resident -Community Building
    • Implement activities that promote a healthy community among -residents, facilitate support groups, family programs, social celebrations and community engagement, and leadership development activities.
    • Plan and coordinate on-site and off-site social/recreational activities.
    • Organize and facilitate -resident -meetings; Problem solve with -residents -when appropriate. Provide professional communication and leadership in a variety of meeting/presentation settings that support open, honest communications and inclusion of diversity.
    • Support -resident -leadership and empowerment.
    • Develop partnerships with existing organizations and programs to offer new programs & events when possible.General
      • Maintain accurate records, produce timely written and verbal reports.
      • Provide general assistance, as needed, for OppCo activities and events, and undertake other activities and duties as requested.
      • Acquire and maintain any certifications required by OppCo or for delivery of -services.
      • Fulfil annual work plan and funding requirements.Non-Essential Functions
        • Participate in relevant industry forums and committees as requested by Member agency to stay current with the field, and increase visibility for the organization.
        • Tell the story of our work to -residents, network members, and funders by supporting program communicationsWork Requirements and Qualifications
          • College graduate or equivalent experience providing human -services -or community engagement / outreach.
          • Experience working with low-income families, seniors and non-elderly disabled people
          • Demonstrated strong cultural competence for working in a diverse multi-cultural community.
          • Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with -residents -and in planning, implementing, and evaluating programs and -services.
          • Capable of building and maintaining partnerships with community based organizations based on the needs of the -residents.
          • Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects
          • Genuine enthusiasm for meeting, motivating, and involving people in community activities
          • Excellent verbal and written communication skills
          • Bi-lingual English-Spanish (both written and spoken) preferred
          • Demonstrated ability to work independently and as part of a team
          • Strong work ethic, a good sense of humor, and a commitment to social justice
          • Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to "roll up one's sleeves" and extend beyond formal responsibilities based on the needs of the work
          • Ability to collect, track and understand data in order to assess programs and partnerships.
          • Proficiency with, Word required. Knowledge of Salesforce or similar program preferred.
          • Willingness to work a flexible schedule, including nights and weekendsDesired Qualifications
            • Experience working in a diverse multi-cultural community
            • Experience producing e-newsletters and developing marketing campaigns
            • Knowledge of affordable housing and community development issuesQualification RequirementsTo perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Requirements
              • Ability to travel to properties
              • Ability to work on feet for extended periods of time
              • professional developmentBenefits of working with TND
                • Medical, Dental and Vision Insurances (80% employer paid)
                • Group Life Insurance
                • Voluntary Group Life Insurance
                • FSA, Short and Long Term Disability Insurance
                • 401K Retirement Savings Plan with company contribution
                • Adoption Assistance
                • Employee Assistance Plan
                • Commuter Benefits
                • Vacation/sick/holiday paid time off
                • Education reimbursement/assistance
                • Professional developmentSalary: -$55,000To Apply:
                  Submit a resume and cover letterOpportunity Communities (OppCo) provides all administrative and operational infrastructure for TND. OppCo, and its members Nuestra Comunidad, TND and North Shore , are equal opportunity organizations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.

Keywords: Opportunity Communities, Chelsea , Resident Services Coordinator, Other , Chelsea, Massachusetts

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