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IT Site Administrator - Desktop Support Massachusetts

Company: The Computer Merchant, LTD.
Location: Chelsea
Posted on: September 15, 2023

Job Description:

JOB NUMBER: 23-01982


IT Site Administrator
Chelsea, MA (Onsite)

This role is expected to perform after hours support as authorized and required. THIS POSITION IS HYBRID BUT MUST BE ONSITE FOR APPROXIMATELY 3 MONTHS FOR ONSITE TRAINING

Seeking to hire a consultative IT Site Administrator to join our collaborative IT Service Management (ITSM) team. The ITSM group is responsible for all desktop, voice, and server support within and over improvement of customer service and support. The desktop support includes managing LAN operations at Site, software and hardware installations, inventory control, second level training, etc. The incumbent will always provide secure and timely support throughout business hours and standards and practices. This person will also serve as a mentor and participate in the development of the documentation of servers, infrastructure, and practices by providing communications to effectively maintain a resource of standardized practices.

Detailed List of Duties and Responsibilities:Respond and resolve tickets/incidents related to customer support or updates
Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections
Troubleshoot and resolve network issues/infrastructure
Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media
Install, configure, and support state issued mobile devices
Review server event logs daily to ensure optimal performance and identify potential issues
Implementation of IT enterprise images for Desktops/Laptops
Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades
Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact
Assist Telecom with movement of IP phones and other groups with installation/ movement of assets
Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
Maintain disaster recovery package for servers and build/restore servers
Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized

Qualifications: Preferred Knowledge, Skills & Abilities:Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting
5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication
Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences
Excellent ability to work independently on job responsibilities
Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. CA Service Desk Manager preferred.
Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
Working knowledge and hands-on experience with the following skillsets:
Active Directory/ Microsoft Azure
Microsoft Windows 10
Microsoft Server Operating Systems 2008 - 2016
Local Area Networks (physical and logical)
Bomgar (Remote Client Support Software)
Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
Basic IT security measures and requirements
Basic Networking knowledge and understanding
Mobile Support Apple iOS and Android.
Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities
Valid driver's license with clean driving record and access to a vehicle

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Keywords: The Computer Merchant, LTD., Chelsea , IT Site Administrator - Desktop Support Massachusetts, Other , Chelsea, Massachusetts

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