Clinician - Boston Emergency Services Team - BEST Call Center

Company: Boston Medical Center
Location: Boston
Posted on: April 17, 2024

Job Description:

POSITION SUMMARY:This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.Position: Clinician - Boston Emergency Services Team Department: Psychiatry, BEST Call CenterSchedule: Part TimeJOB REQUIREMENTSEDUCATION:Master's Degree in social work, psychology, education, counseling, or related field.CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:LCSW, LICSW or LMHC license preferred.EXPERIENCE:Previous field experience working in emergency psychiatry-related clinical activities preferred.KNOWLEDGE AND SKILLS:

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• Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
  
• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce.
  
• Ability to make alternative plans as needed.
  
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.
  
• Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.
  
• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus.
  
• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers.
  Equal Opportunity Employer/Disabled/Veterans

Keywords: Boston Medical Center, Chelsea , Clinician - Boston Emergency Services Team - BEST Call Center, Other , Boston, Massachusetts