Patient Navigator
Company: Boston Medical Center
Location: Boston
Posted on: April 19, 2024
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Job Description:
Job DescriptionPatient Navigator II- Pediatrics Patient
NavigatorsBoston Medical Center (BMC) is more than a hospital. Its
a network of support and care that touches the lives of hundreds of
thousands of people in need each year. It is the largest and
busiest provider of trauma and emergency services in New England.
Emphasizing community-based care, BMC is committed to providing
consistently excellent and accessible health services to all-and is
the largest safety-net hospital in New England. The hospital is
also the primary teaching affiliate of the nationally ranked Boston
University School of Medicine (BUSM) and a founding partner of
Boston HealthNet - an integrated health care delivery systems that
includes many community health centers. Join BMC today and help us
achieve our Vision 2030 which is a long-term goal to make Boston
the healthiest urban population in the world.Position: Patient
Navigator II Department: PediatricsSchedule: Full Time, 40 Hour,
Days POSITION SUMMARY:Under the supervision of the Program Manager
the Patient Navigator II will work in conjunction with Pediatric
providers and staff to support families to overcome barriers
related to social determinants of health by delivering
interventions that foster self-advocacy and self-efficacy. Services
include meeting mothers and caregivers to assess barriers to care
such as housing, transportation, access to public entitlements,
coordinate assistance with community partners, provide assistance
and co-navigate cases with navigators, social workers and providers
and track caseload status, among others. Responsible for outreach
to families, meeting with families, assisting families in
interactions with community partners, collecting and managing
clinical and research data in a standardized format.By developing a
service plan based on the needs of the family, the Patient
Navigator II facilitates access to social services resources, other
internal and external resources, monitors the families' progress,
and advocates on the behalf of the family. As needed, Patient
Navigators also collaborate with pediatric researchers. The Patient
Navigator is responsible for documentation in the electronic
medical record and complying with all data entry, data integrity,
and data tracking requirements for BMC and its funding
entities.ESSENTIAL RESPONSIBILITIES / DUTIES:AssessmentsProvides
engagement, education and advocacy servicesto pediatric families
under the supervision and direction of the Program Manager (or
other qualified individual). Assesses patient and family to
identify barriers to care. Formulates needs assessment and performs
goal setting via motivational interviewing. Empowers patients by
linking them to a broad range of services, including, but not
limited to, services such as social work, care management,
financial assistance, financial entitlements, child-care, housing,
food, clothing, transportation, food pantries, shelters, and other
appropriate community resources.Addressing NeedsCollaborates and
coordinates with health care team members, including the embedded
behavioral health team, the population management team and primary
care providers to promote communication and comprehensive care. As
needed, assists with scheduling outpatient visits and follow-up.
Provides education, counsels, and supports clients. Uses a variety
of culturally, linguistically and educationally appropriate
strategies, in a variety of settings. Coordinates with Interpreter
Services, as needed. Develops and maintains strong relationships
with community resources both internally and externally to BMC. May
be called to represents pediatrics within BMC, at its affiliated
Community Health Centers, community agencies, service groups,
community health fairs and /or medical coverage opportunities as
they arise.
Compliance and Contract reporting Documents patient encounters,
resource development efforts, goal setting and other interventions
for each patient in the electronic medical record. Complies with
departmental, regulatory and contract requirements for
documentation recording, and data collection, and submits
department statistics and other records and reports within required
time frames.ResearchWorks closely with pediatric researchers.Meets
hospital-wide standards in the following areasConforms to hospital
standards of performance and conduct, including those pertaining to
patient rights and privacy Utilizes hospital's cultural beliefs as
the basis for decision making and to support the hospital's mission
and goals.Other DutiesRemains knowledgeable of and follows
appropriate policies, procedures, and work standards, including but
not limited to, policy regarding hours of work, absenteeism, and
tardiness. Maintains competency in areas of responsibility to
ensure quality of care. Maintains strict protocols of all
confidential or sensitive information. Attends hospital required
and relevant training sessions or activities, as assigned by the
Program Manager. Promotes a positive and collaborative work
environment supportive of the hospital's missions and goals. Adapts
to changing departmental needs, including but not limited to,
offering assistance to other team members, adjusting assignments,
and other functions as determined by the Program Manager. Assists
in orientation/training of new Patient Navigators staff members and
volunteers who may work within this setting. Performs other duties
assigned or as necessary.Complies with the Pediatrics Department
Antiracist PracticeGuiding PrinciplesDiversity, equity, and
inclusion are recognized as core institutional values that drive
decision-making, resource allocation, and the development of all
policies and practices.To reflect these values, no new venture is
undertaken (research project, service expansion or reduction, etc.)
without considering the implications for anti-racism, diversity,
inclusion, & social justice.Our commitment to equity and diversity
is the shared responsibility of
all members of the Pediatric Department and must be supported and
guided by all levels of leadership.Diverse staff and faculty are
recruited, retained, and supported by an environment where all have
the opportunity to thrive.Our commitment to social justice drives
and grounds our work and provides our patients with compassionate,
high-quality care within an environment that recognizes the
important role of cultural humility and where services are provided
taking into account the socio-political/historical context that
impacts both infant/family clients & employees.Collaborative
practice supports the establishment of internal and external
partnerships to help identify and address the emerging needs of our
staff, patients and families.The promotion of critical
self-awareness and reflective practice is foundational in our work
to address racial inequities, acts of privilege and oppression,
biases and assumptions that impact our practice with patients,
families and colleagues.Our Department will commit to support our
pediatric staff by Increasing awareness and early recognition of
the signs of secondary traumatic stress and the effects of other
forms of work-related stress by promoting critical reflective
practice.EDUCATION:Associate's degree (or equivalent combination of
formal education and experience in community health) plus a minimum
of 1 - 2 years in healthcare is required. A Bachelor of Science in
Public Health, Biology, Psychology, Education, Social Work or an
equivalent degree preferred.KNOWLEDGE AND SKILLS:Bilingual in
Haitian Creole preferredKnowledge of community, social, and health
resources, particularly family resources.Empathic understanding of
vulnerable patient population and skilled in performing
multicultural needs assessments and developing concrete service
plans. Expertise in establishing working relationships with
patients, their family, professionals, and the community, including
the ability to collaborate with a multidisciplinary health care
team. Computer competency, inclusive of the ability to access and
enter data. Ability to work in a fast paced environment, inclusive
of organizational skills, critical thinking, and problem solving
abilities. Effective verbal, written, and interpersonal
communication skills to facilitate interactions with various
members of the health care team, patients, and their families.
Demonstrated flexibility with client's priorities, evolving needs,
and goals. Sensitivity to ethnic, cultural, gender, and sexual
orientation diversity; values; beliefs; and behaviors. Demonstrated
critical thinking and problem solving ability.Equal Opportunity
Employer/Disabled/Veterans
Keywords: Boston Medical Center, Chelsea , Patient Navigator, Other , Boston, Massachusetts
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