CMDB/Discovery Analyst
Company: Compu-Vision Consulting Inc.
Location: Chelsea
Posted on: January 23, 2023
Job Description:
Position: CMDB/Discovery Analyst
Location: Chelsea, MA 02150
Duration: Through June 30th, 2023 (likely to be extended into
FY24)
Shift: 9AM to 5:00 or 8AM to 4PM EST (M-F)
Hours per Week: 37.5
Job Description:
- The client is seeking an experienced CMDB/Discovery Analyst
Consultant with ServiceNow IT Operations Management (ITOM)
experience.
- The candidate must be a qualified subject matter expert in
ServiceNow discovery, setting up event management and maintaining
data integrity within the CMDB.
- This person will be responsible for creating and executing a
plan to collect necessary service mapping requirements, complete
build out of all application service maps, provide support to
ensure application service maps remain accurate, and advise on
current Configuration Management (CM) /CMDB best practices of
implementing the ServiceNow IT Operations Management
module.
- The CMDB/Discovery Analyst will provide process
recommendations, governance for the CMDB, and help automating the
Configuration Management process in The client.
- This incumbent of this role will perform CMDB audits as
directed and be responsible for ensuring data accuracy and strict
adherence to data standards when populating items into the CMDB via
discovery.
- The CMDB/Discovery Analyst will collaborate with other teams
and help define standards for relationship and service
mapping.
- This position is a staff augmentation contract with the
possibility of converting to a full-time employee.
- Remote work options are available; however, preference will be
given to candidates available for occasional local travel.
- To be considered for full-time employment, candidates must be
available to follow a hybrid model of reporting to work that
combines in-office workdays and work from home days as
required.
Responsibilities:
- Perform operational activities as defined by Configuration
Management policies and procedures.
- Work with process and application owners to document mapping
requirements related to the capture of configuration data and
develop technical specifications and solutions.
- Collect and report on metrics as required.
- Create and implement a process to obtain and document the key
pre-requisites such as application credentials, access rules and
more to create and validate service maps for key
applications.
- Develop, implement, and support a monitoring process to
maintain the continuous accuracy of application service
maps.
- Plan and implement solutions for event management and
operational intelligence within the ITOM module to support The
client operations.
- Document any issues or roadblocks during service mapping,
including any ServiceNow requests submitted to help resolve the
issue(s).
- Map relationships between CIs and business services and
applications.
- Track, document and update the relationship/dependencies of
services.
- Maintain the integrity of the service mapping tool across
production and non-production environments.
- Develop clear and concise technical & process documentation as
needed to support The client teams and processes.
- Provide support and maintenance of mid-servers, supporting
Service Mapping and Discovery, as well as platform mid-servers
supporting AD integration and other processes.
- Monitor CMDB health and resolve conflicts between data
sources.
- Interpret Discovery logs and data to diagnose issues.
- Develop clear and concise technical and process
documentation.
- Act as a supplemental resource to the ServiceNow team when
assistance is needed on projects which include Integration or
mid-servers.
- Perform Platform and mid-server testing, upgrade, and QA
activities to support the ServiceNow team during the upgrade
cycle.
- Ensures the discovery applications are functioning correctly to
integrate data to support registration of new Assets /
Configuration Items (CIs).
- Stays current on ServiceNow products and applicable ServiceNow
discovery and integration technologies related to the CMDB, CSDM,
Configuration Management.
- Act as a backup for Configuration Team daily activities.
Qualifications:
- Two (2) to three (3) years in-depth experience working with
CM/CMDB, Discovery and Service Mapping in an enterprise
environment.
- Possess a strong background in ServiceNow and the ServiceNow
CMDB.
- Fundamental knowledge of Cloud Technology (AWS,
Azure).
- Excellent written and oral communication skills, the ability to
communicate to both technical and non-technical audiences.
- Must be a self-starter capable of working with limited
supervision.
- Must be a passionate team player.
- Interpersonal skills such as facilitation, negotiation and
working with a variety of internal stakeholders.
- Ability to handle multiple projects in a fast-paced
environment.
- MS O365 experience preferred.
- Education and Certifications:
- Bachelor's Degree in computer science, Information Systems,
Business Administration or other related field, or equivalent work
experience.
- ITIL V3/V4 certification is strongly preferred.
Keywords: Compu-Vision Consulting Inc., Chelsea , CMDB/Discovery Analyst, Professions , Chelsea, Massachusetts
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