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Discovery Analyst - Servicenow

Company: LanceSoft Inc
Location: Chelsea
Posted on: January 24, 2023

Job Description:


  • Perform operational activities as defined by Configuration Management policies and procedures.
  • Work with process and application owners to document mapping requirements related to the capture of configuration data and develop technical specifications and solutions.
  • Collect and report on metrics as required.
  • Create and implement a process to obtain and document the key pre-requisites such as application credentials, access rules and more to create and validate service maps for key applications.
  • Develop, implement, and support a monitoring process to maintain the continuous accuracy of application service maps.
  • Plan and implement solutions for event management and operational intelligence within the ITOM module to support EOTSS operations.
  • Document any issues or roadblocks during service mapping , including any ServiceNow requests submitted to help resolve the issue(s).
  • Map relationships between CIs and business services and applications.
  • Track, document and update the relationship/dependencies of services.
  • Maintain the integrity of the service mapping tool across production and non-production environments.
  • Develop clear and concise technical & process documentation as needed to support EOTSS teams and processes.
  • Provide support and maintenance of mid-servers, supporting Service Mapping and Discovery, as well as platform mid-servers supporting AD integration and other processes.
  • Monitor CMDB health and resolve conflicts between data sources.
  • Interpret Discovery logs and data to diagnose issues.
  • Develop clear and concise technical and process documentation.
  • Act as a supplemental resource to the ServiceNow team when assistance is needed on projects which include Integration or mid-servers.
  • Perform Platform and mid-server testing, upgrade, and QA activities to support the ServiceNow team during the upgrade cycle.
  • Ensures the discovery applications are functioning correctly to integrate data to support registration of new Assets / Configuration Items (CIs).
  • Stays current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management.
  • Act as a backup for Configuration Team daily activities.


    • Two (2) to three (3) years in-depth experience working with CM/CMDB, Discovery and Service Mapping in an enterprise environment.
    • Possess a strong background in ServiceNow and the ServiceNow CMDB.
    • Fundamental knowledge of Cloud Technology (AWS, Azure).
    • Excellent written and oral communication skills, the ability to communicate to both technical and non-technical audiences.
    • Must be a self-starter capable of working with limited supervision.
    • Must be a passionate team player.
    • Interpersonal skills such as facilitation, negotiation and working with a variety of internal stakeholders.
    • Ability to handle multiple projects in a fast-paced environment.
    • MS O365 experience preferred.

      Education and Certifications:

      • Bachelor's Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.
      • ITIL V3/V4 certification is strongly preferred.

Keywords: LanceSoft Inc, Chelsea , Discovery Analyst - Servicenow, Professions , Chelsea, Massachusetts

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