Discovery Analyst - Servicenow

Company: LanceSoft Inc
Location: Chelsea
Posted on: January 24, 2023

Job Description:

Responsibilities:

• 
  
• Perform operational activities as defined by Configuration Management policies and procedures.
  
• Work with process and application owners to document mapping requirements related to the capture of configuration data and develop technical specifications and solutions.
  
• Collect and report on metrics as required.
  
• Create and implement a process to obtain and document the key pre-requisites such as application credentials, access rules and more to create and validate service maps for key applications.
  
• Develop, implement, and support a monitoring process to maintain the continuous accuracy of application service maps.
  
• Plan and implement solutions for event management and operational intelligence within the ITOM module to support EOTSS operations.
  
• Document any issues or roadblocks during service mapping , including any ServiceNow requests submitted to help resolve the issue(s).
  
• Map relationships between CIs and business services and applications.
  
• Track, document and update the relationship/dependencies of services.
  
• Maintain the integrity of the service mapping tool across production and non-production environments.
  
• Develop clear and concise technical & process documentation as needed to support EOTSS teams and processes.
  
• Provide support and maintenance of mid-servers, supporting Service Mapping and Discovery, as well as platform mid-servers supporting AD integration and other processes.
  
• Monitor CMDB health and resolve conflicts between data sources.
  
• Interpret Discovery logs and data to diagnose issues.
  
• Develop clear and concise technical and process documentation.
  
• Act as a supplemental resource to the ServiceNow team when assistance is needed on projects which include Integration or mid-servers.
  
• Perform Platform and mid-server testing, upgrade, and QA activities to support the ServiceNow team during the upgrade cycle.
  
• Ensures the discovery applications are functioning correctly to integrate data to support registration of new Assets / Configuration Items (CIs).
  
• Stays current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management.
  
• Act as a backup for Configuration Team daily activities.
  
  
  Qualifications:
  
  
  • 
    
  • Two (2) to three (3) years in-depth experience working with CM/CMDB, Discovery and Service Mapping in an enterprise environment.
    
  • Possess a strong background in ServiceNow and the ServiceNow CMDB.
    
  • Fundamental knowledge of Cloud Technology (AWS, Azure).
    
  • Excellent written and oral communication skills, the ability to communicate to both technical and non-technical audiences.
    
  • Must be a self-starter capable of working with limited supervision.
    
  • Must be a passionate team player.
    
  • Interpersonal skills such as facilitation, negotiation and working with a variety of internal stakeholders.
    
  • Ability to handle multiple projects in a fast-paced environment.
    
  • MS O365 experience preferred.
    
    
    Education and Certifications:
    
    
    • 
      
    • Bachelor's Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.
      
    • ITIL V3/V4 certification is strongly preferred.
      

Keywords: LanceSoft Inc, Chelsea , Discovery Analyst - Servicenow, Professions , Chelsea, Massachusetts