Business Analyst

Company: Econosoft, Inc.
Location: Chelsea
Posted on: January 26, 2023

Job Description:

Skills: CM/CMDB,Discovery , Service Mapping , ServiceNow Cloud Tech -AWS, Azure , MS O365, Description: Role:CMDB / Discovery Analyst
Working onsite in Chelsea, MA(Hybrid)Qualifications:--- Two (2) to three (3) years in-depth experience working with CM/CMDB, Discovery and Service Mapping in an enterprise environment.
--- Possess a strong background in ServiceNow and the ServiceNow CMDB.
--- Fundamental knowledge of Cloud Technology (AWS, Azure).
--- Excellent written and oral communication skills, the ability to communicate to both technical and non-technical audiences.
--- Interpersonal skills such as facilitation, negotiation and working with a variety of internal stakeholders.
--- Ability to handle multiple projects in a fast-paced environment.
--- MS O365 experience preferred.
--- Bachelor's Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.
--- ITIL V3/V4 certification is strongly preferred.Responsibilities:--- Monitor CMDB health and resolve conflicts between data sources. -
--- Interpret Discovery logs and data to diagnose issues.
--- Develop clear and concise technical and process documentation.
--- Act as a supplemental resource to the ServiceNow team when assistance is needed on projects which include Integration or mid-servers.
--- Perform Platform and mid-server testing, upgrade, and QA activities to support the ServiceNow team during the upgrade cycle.
--- Ensures the discovery applications are functioning correctly to integrate data to support registration of new Assets / Configuration Items (CIs).
--- Stays current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management.
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Keywords: Econosoft, Inc., Chelsea , Business Analyst, Professions , Chelsea, Massachusetts