Guest Service Agent
Company: Hersha Hospitality Management LP
Posted on: September 12, 2023
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous
manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or
+ Immediately greet guest and offer to assist with their needs.
+ Register and assign guests to hotel rooms.
+ Establish method of payment and verify credit.
+ Make and confirm reservations.
+ Compute bills, collect payments, and make change for guests.
+ Transmit and receive messages, using telephones or PMS
+ Respond to guest requests in a timely manner.
+ Receive and resolve guest complaints, elevating to supervisor if
+ Secure guests' valuables in hotel safe or safe-deposit boxes, if
not available in guest rooms.
+ Perform bookkeeping activities, such as balancing accounts and
+ Be aware of guest satisfaction scores and work toward increasing
departmental and overall guest satisfaction.
+ Follow sustainability guidelines and practices related to HHMs
+ Practice safe work habits, wear protective safety equipment and
follow MSDS and OSHA standards.
+ Assist in the breakfast area or assist guests with luggage when
staffing assistance is required or during peak periods.
+ Ensure overall guest satisfaction.
+ Perform other duties as requested by management.
+ High School diploma or equivalent preferred.
+ Previous customer service experience or equivalent training
+ Knowledge of PMS systems preferred.
Benefits and Perks
+ Competitive wages for full time and part time opportunities
+ Medical, Dental and Vision Health Insurance
+ Paid Time Off
+ 401k Company Match
+ Free Basic Life Insurance
+ Travel Discounts
+ Commuter Transit and Commuter Parking Benefits
+ Employee Assistance and Wellness Program
+ Educational/Professional Development
+ Referral Bonus Program
Work Environment and Context
+ Work schedule varies and may include working on holidays,
weekends and alternate shifts.
+ Requires standingfor extended periods, walking, pushing, lifting
up to 25pounds, bending andreaching; stooping, kneeling, or
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay
Nimble - Own It
HHM Hotels is proud to be an equal-opportunity employer. We do not
discriminate on the basis of race, color, gender, gender identity,
sexual orientation, marital status, pregnancy, national origin,
ancestry, age, religion, disability, veteran status, genetic
information, citizenship status, or any other group protected by
To see other opportunities at this location, click here.
UltiPro Location Description: 200 2nd St Chelsea Massachusetts
External Company URL: www.hershahotels.com
Minimum: USD $17.00/Hr.
Maximum: USD $19.00/Hr.
Keywords: Hersha Hospitality Management LP, Chelsea , Guest Service Agent, Sales , Chelsea, Massachusetts
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