Senior Quality Complaints Specialist

Company: Takeda
Location: Lexington
Posted on: July 16, 2025

Job Description:

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description About the role: As the Senior Quality Complaints Specialist, you will ensure the quality of processes and product outputs by defining activities, processes, and standards. Your role will involve auditing, monitoring, and determining the quality of processes or outputs to meet internal and regulatory standards. You will support Takeda's mission by ensuring product integrity and compliance with quality requirements. You will report to the Complaints Lead. How you will contribute: Define and specify activities, processes, and standards to meet quality requirements Audit, monitor, and determine the quality of processes or outputs Conduct product integrity testing to ensure compliance with quality requirements Report on process deviations and defects Manage projects and processes independently Coach and review the work of lower-level professionals Minimum Requirements/Qualifications: Bachelor's degree with a minimum of 5?9 years of experience in Quality Assurance or a GMP related field within biotechnology or pharmaceutical manufacturing, or equivalent Working knowledge of cGMPs and other regulatory requirements governing combination drugs and device products Knowledge of EU/ FDA cGMP requirements of drug/device product complaints reporting and investigation Desirable experiences: combination working experiences in product complaints handling, deviation management, CAPAs, quality compliance investigations, risk management, and cGMP audits Experience with the manufacturing of combination products and the linkage to customer complaints Have a systematic way of working, prioritizing tasks based on risk or criticality ? looking for solutions within the complexity that surrounds product complaints. Excellent troubleshooting and problem?solving skills Skill in writing investigation summaries or reports and complaint responses. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world. This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy. LI-Hybrid Takeda Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: Lexington, MA U.S. Base Salary Range: $86,500.00 - $135,960.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations Lexington, MA Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt Yes It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: Takeda, Chelsea , Senior Quality Complaints Specialist, Science, Research & Development , Lexington, Massachusetts